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Senior Analyst Customer Experience Measurement - Performance Guarantees
Pay$46988.00 - $112200.00 / year
LocationWoonsocket/Rhode Island
Employment typeFull-Time
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Job Description
- Req#: R0498874
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $112,200
- Eligibility for bonuses, commissions, or short-term incentive programs
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunities for professional development and education assistance
- Flexible remote work arrangement
- Paid Time Off (PTO) and paid holidays throughout the year
What to Expect (Job Responsibilities):
- Manage strategies and processes for satisfaction survey research
- Ensure timely execution of Performance Guarantee surveys according to contract specifications
- Collaborate with vendors to innovate and enhance member satisfaction scores
- Write programs in SAS, SQL, and other software tools to create survey samples
- Develop actionable insights from survey data to improve member experience
What is Required (Qualifications):
- 2+ years' experience with Microsoft Office software (Access, Excel, PowerPoint, and Word)
- 3+ years' experience in a business/corporate environment in a data management role
- 2+ years' experience with SAS and/or SQL
- Bachelor’s degree or equivalent experience (4 years)
How to Stand Out (Preferred Qualifications):
- Prior experience in statistical analysis
- Strong data storage and management skills
- Excellent written and verbal communication skills
- Project management and time management skills
- Familiarity with survey research platforms and principles
#HealthcareServices #DataManagement #RemoteWork #CareerOpportunity #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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