Employer Industry: Financial Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the U.S., preferably in PST
- Competitive salary with potential for performance bonuses
- Dynamic and innovative work environment with a focus on collaboration
- Chance to make a positive impact on customer onboarding and experience
- Access to a team of experts and ongoing learning opportunities

What to Expect (Job Responsibilities):
- Liaise with customers via email and Slack to ensure a smooth onboarding experience
- Collect key information and assist in executing global operations processes
- Support KYC analysts with subject matter expertise and escalations support
- Manage and execute the Quality Assurance (QA) program
- Analyze operational processes and provide feedback for continuous improvement

What is Required (Qualifications):
- Minimum 2+ years of experience in Operations
- Extensive AML/KYC knowledge and experience
- Strong attention to detail with the ability to identify quality gaps
- Proven ability to identify process improvement opportunities
- Proficiency with Microsoft Excel/Google spreadsheets; SQL knowledge is a plus

How to Stand Out (Preferred Qualifications):
- Experience in developing and implementing QA programs
- Strong investigative skills and the ability to make risk-based decisions
- Excellent communication skills for conveying complex information clearly
- Passion for customer experience and problem resolution
- Experience working in a global, diverse team environment

#FinancialTechnology #KYC #CustomerExperience #RemoteWork #CareerGrowth

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