Employer Industry: Insurance and Financial Services

Why consider this job opportunity:
- Salary up to $111,000
- Opportunity for career advancement and growth within the organization
- Hybrid work schedule with 3 days in the office
- Comprehensive benefits package including medical, dental, and vision insurance with no waiting period
- Tuition assistance and paid training programs available
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Analyze historical data and trends to forecast workload demand for the next 1-6 weeks
- Adjust staffing forecasts based on promotional activities, seasonal trends, and unexpected events
- Collaborate with long-term planners to align short-term staffing strategies with organizational goals
- Monitor staff availability and productivity levels to ensure effective resource allocation
- Provide actionable short-term performance insights and recommendations to management

What is Required (Qualifications):
- Bachelor's degree in business administration, Workforce Management, Data Analytics, or a related field
- Minimum of 3 years of experience in workforce planning, forecasting, or contact center operations
- Proven ability to manage short-term forecasting processes in a fast-paced environment
- Proficiency in WFM software (e.g., NICE, Alvaria) and analytical tools like Power BI or Excel
- Exceptional communication and collaboration skills with the ability to engage stakeholders at all levels

How to Stand Out (Preferred Qualifications):
- Experience with scenario modeling, variance analysis, and predictive analytics
- Highly organized and detail-oriented with the ability to manage competing priorities
- Strategic mindset with the capability to anticipate challenges and develop proactive solutions

#Insurance #WorkforceManagement #DataAnalytics #CareerOpportunity #HybridWork

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