Employer Industry: Business Networking Platform

Why consider this job opportunity:
- Competitive compensation with equity options
- Unlimited vacation policy, including a mandatory 2-week consecutive break annually
- Flexible working hours in a remote-first environment
- Opportunity for career advancement and growth within a supportive culture
- Paid parental leave and health, dental, and vision insurance
- Engage with a dynamic team passionate about helping small businesses thrive

What to Expect (Job Responsibilities):
- Lead the onboarding experience for new customers, ensuring they complete critical setup milestones
- Maintain communication with at-risk members to identify concerns and reinforce value to prevent churn
- Collaborate with the sponsorship team to recover failed payments and resolve customer issues
- Support ad strategy efforts and contribute to event programming to enhance member engagement
- Track member insights and share feedback across the organization to improve services

What is Required (Qualifications):
- 2–4 years of experience in customer success, sales support, or account management
- Strong phone presence, empathy, and communication skills with a customer-first mindset
- Proven ability to guide customers through onboarding and resolve retention risks effectively
- Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot is a plus
- A growth mindset and comfort operating in a fast-paced, high-impact environment

How to Stand Out (Preferred Qualifications):
- Passion for small businesses and a genuine desire to help people grow and succeed

#BusinessNetworking #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

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