Together we are Trusted to Serve Scotland.

Scottish Water is embarking on an ambitious mission to transform our operations.

This is a momentous opportunity to join our Solutions Hub team at a time when we are dedicated to transforming our project delivery, embracing agility, and prioritizing value creation.

What you will do

You'll become a part of a talented team driven to enhance Scottish Water through projects that craft and introduce innovative processes and customer journeys, with a strong emphasis on instilling lean and agile practices into our work culture. Join our Solutions Hub Lean & Agile team in this exciting new role helping in redefining our approach to project management while contributing to the betterment of Scotland.

Key Responsibilities of the role

Business Analysis and Process Mapping:

• Proficient in using process mapping tools and techniques to visualize, document, and analyze complex workflows.

• Strong data analysis skills, capable of extracting meaningful insights from data to drive process improvements.

• Exceptional problem-solving abilities, with a knack for identifying inefficiencies and proposing optimized solutions.

• Experience in conducting stakeholder interviews and workshops to gather requirements and elicit process details.

• Competence in modelling business processes, including as-is and to-be states, to facilitate clear communication and decision-making.

• Familiarity with business process documentation standards and best practices.

• Ability to bridge the gap between technical and non-technical stakeholders, ensuring alignment and understanding throughout the process improvement journey.

Project Planning and Strategy:

• Develop and execute comprehensive project plans, encompassing scope, objectives, deliverables, timelines, budgets, and resource allocation.

• Align transformation projects with our organizational strategic objectives, ensuring adherence to best practices and industry standards.
  

Stakeholder Engagement:

• Identify and engage key stakeholders, securing their commitment and active participation throughout the project lifecycle.

• Maintain transparent and open communication channels with stakeholders, providing regular updates on project progress, risks, and modifications.
  

Project Execution:

• Lead project teams in the successful execution of transformational initiatives, ensuring strict adherence to project timelines and quality benchmarks.

• Monitor project performance and initiate necessary adjustments to achieve project goals.
  

Risk Management:

• Identify and proactively manage project risks, issues, and dependencies.

• Develop and implement effective mitigation strategies to address potential roadblocks.
  

Resource Management:

• Efficiently allocate and oversee project resources, including personnel, budgetary allocations, and materials.

• Collaborate with department heads to secure essential resources required for project success.
  

Change Management:

• Create and implement change management strategies to facilitate the adoption of new processes, technologies, and work methodologies.

• Evaluate the impact of transformation initiatives on employees and support the transition process.
  

Quality Assurance:

• Ensure that project deliverables meet or surpass established quality standards.

• Conduct regular reviews and assessments to track progress and assess project success.
  

Reporting and Documentation:

• Prepare and present regular project status reports to senior management and stakeholders.

• Maintain precise project documentation, including project plans, risk logs, and lessons learned.

What you'll bring

You'll have a proven track record in business analysis and process improvement, preferably in a customer-centric industry You'll also have experience with Lean and Agile methodologies or similar approaches to change management.

You'll be an exceptional communicator and have interpersonal skills allowing you to collaborate effectively with individuals at all organizational levels.

You will have the ability to inspire and motivate others to embrace change and seek opportunities for positive transformation.

It's key that you have strong analytical skills for data analysis, trend identification, and meaningful insights.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy a maximum of 5 more if you need a little extra time. You can also take time off to volunteer in your community

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £41,000. Performance-driven pay progression would then allow you to move through the range to a maximum of £51,970.

The closing date for applications is the 26th June 2024

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk