It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Senior Business Analyst focused on Client Onboarding KYC, and Screening. T his full-time and permanent position is based in Poland (remote) and offers regional coverage, allowing you to make a significant impact to our Operations and its’ growth.

Key responsibilities

Strategic Roadmap & Change Initiatives:

• Collaborate with the Technology Manager to create and implement a technology roadmap that supports broader business strategies.

• Support change initiatives by developing business cases, conducting stakeholder analysis, and prioritizing projects based on strategic benefits, cost, and resource alignment.

Business Analysis

• Lead the documentation and analysis of business requirements and user stories, ensuring they translate seamlessly into technical solutions.

• Identify opportunities for automation and process simplification, particularly in the configuration and continuous improvement of our Fenergo (FenX) platform.

BAU & Release Management:

• Develop, implement, and continuously refine a structured release process for all Fenergo updates. Ensure that each release undergoes comprehensive User Acceptance Testing (UAT) and rigorous quality assurance checks to guarantee robust implementation and smooth integration into our environment.

• Participate in BAU and project-based initiatives such as data migrations, new client onboarding, and system rationalization within an Agile framework.

Stakeholder Engagement & Communication:

• Collaborate with Development team, QA team, Scrum Master to ensure seamless service delivery and implement DevOps best practices & processes.

• Collaborate with Analysts and/or Business on prioritization and sequencing with practical consideration to benefits, costs, resourcing, dependencies, Technology/Business strategy, risk, complexity, governance, architectural integrity and technical fit with other domain / system changes.

• Present technical information in a clear, concise manner to business users and negotiate requirements across diverse teams.

Key requirements:

Relevant Experience and Skills

Professional Experience:

• A minimum of 6 years in business analysis or related roles, ideally within financial services or technology transformation.

• Candidate must demonstrate expertise in Client Onboarding, KYC, and Screening processes, with hands-on experience in Fenergo (FenX) products.

• Technology or Business transformation or Consulting experience in Client Onboarding, KYC & Screening (Financial Crime) (desirable).

Technical & Agile Proficiency:

• Proven ability to work in an Agile environment, manage release cycles, and oversee UAT.

• Familiarity with project management tools (e.g., Jira, Confluence, Monday.com) and understanding of API integrations and data flows across systems.

Interpersonal & Analytical Skills:

• Exceptional problem-solving, documentation, and presentation skills.

• Ability to drive and operate within a multinational and matrixed financial services group

• Strong stakeholder management abilities with experience collaborating with senior technology leaders and diverse business groups.

• Problem-Solving: Good problem-solving skills with the ability to contribute meaningfully to solution design, and the ability to challenge the business requirements and technical specifications when necessary

Essential Qualifications

• Deep experience with Client Lifecycle Management processes (Onboarding, Maintenance, Offboarding).

• Hands-on expertise with Fenergo (FenX) or similar KYC platforms is critical.

• Strong track record of commitment and delivery, excellent planning, organizational, and time management skills.

• Working knowledge of API integrations and data flow across upstream, middleware and downstream applications.

Education and Professional Qualifications

• Advanced business analysis certification (e.g., CBAP) preferred.

• Relevant degrees in Business Administration, Computer Science, or related fields are advantageous.

Join us! A powerful combination
It’s never been a more exciting time to join our organisation with over 9000 colleagues in 50+ jurisdictions across the globe. We’re seizing the opportunity to create a purpose-led organisation that will unlock significant value for our business, our clients, and our people.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!