Senior Business Analyst

• Fulltime ongoing role based in Sydney
• Hybrid working model requiring 2 days in the office each week
• Grade 9/10 Salary ranging from $120,859 - $ 133,183 base per annum plus super
• Closing date Thursday 30th May @10am

About the Role:

We are currently seeking to recruit a Senior Business Analyst (focusing on Cyber security) who will be responsible for the defining and executing of the Commission’s cyber security Strategy. In the current climate of many high-profile cyber breaches, it is important that the Commission place Cyber Security as a very high priority. Thus, this role takes on special significance to ensure the safety of sensitive data across the Commission’s Digital footprint.

This role will also cover tactical initiatives to address any high-risk areas identified through a Risk Assessment process while the Strategy is being developed. The Senior Business Analyst (Cyber) reports up to the Director of Digital Transformation. This will be a Hybrid working model requiring 2 days in the office.

About Us

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here .

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here .

In this Role you will:

• See the injured Claimant at the centre of everything we do
• Provide advice, guidance, and accurate information to ensure business needs and priorities are securely met.
• Undertake risk assessments to provide comprehensive, evidence-based advice and recommendations including reports, submissions, briefing notes, file notes and correspondence, ensuring accuracy and relevance of data collated to enable required action to be taken.
• Identify and address potential systemic issues and themes by analysing data collated to provide input into changes to relevant procedure and/or policy.
• Lead the implementation of the security frameworks and standards across the Personal Injury Commission to ensure compliance with Policies and Standards set by DCS CISO and current best practices.
• Review, document, provide recommendations and undertake risk assessment on security controls, solutions and outsourced services based on best practices and Department of Customer Service security frameworks and controls.
• Analyse cyber risk within the context of business problems to convey complex information, risk and security issues in a manner that is easily understood and actionable and constructively challenges prevailing thoughts and processes.

To be successful in this role you will demonstrate:

• Have experience of the Personal Injury Commissions operational processes and stakeholder/user base to be able to assess and quantify the Cyber Risks that might impact the Commission.
• Able to demonstrate previous experience from an Agency perspective the DCS wide Initiatives of Project Trust and CSP in driving the Cyber and Data Security maturity within the Commission.
• Able to demonstrate cyber mindset through past actions and experience.
• Ideally undertaking or have completed tertiary qualifications in Cyber.

If you have any further questions or recruitment related queries, please contact Sandy Anderson via Sandy.anderson@customerservice.nsw.gov.au

How to Apply

You are required to submit a cover letter and a current resume which clearly details your skills and experience as relevant to this role

Please ensure you have read and understand the measures of success for this application as they will be the basis for selection.

Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sandy Anderson via sandy.anderson@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via sandy.anderson@customerservice.nsw.gov.au or 02 9494 8351.

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