Senior Business Systems Analyst

Remote, U.S. | Full time

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our team as a Senior Business Systems Analyst.

Job Description

As a Senior Business Systems Analyst, you will be responsible to analyze and improve Revenue Cycle Management, Practice Management, and related IT processes; ideate, build, enhance and support IT systems that leverage OCR, Machine Learning, AI and RPA technologies to improve user experience, automate manual processes, and optimize human and financial capital investment; and develop detailed requirements, prepare cost/benefit analysis, and ensure the successful implementation of new systems and processes.

The specific duties include:

• Create complex software workflow diagrams.
• Analyze and make data driven decision based on running query against MS SQL Server.
• Analyze data from multiple sources including Patient, Insurance, Payment, HR, Finance databases to create integrated views that can be leveraged to make data driven decisions.
• Review technical designs, test plans and documentation to ensure quality.
• Document, analyze and translate business requirements into technical functional and non-functional requirements.
• Analyze current systems to identify opportunities in processes, system capabilities and information delivery methodologies for continuous improvement as applicable.
• Design metadata and entity relationship diagram, business processes, and process flow.
• Maintain application development standards and processes through the use of Gitlab and Jira
• Define and document business objectives by reviewing business functions through requirements gathering.
• Create workflow diagrams, outlining system capabilities and writing system specifications.
• Improve end user experience by implementing intuitive User Interface (UI) and User Experience (UX) design principles through detailed functional specifications.
• Analyze and maintain data through the use of SQL stored procedures, ad-hoc queries and triggers.
• Define and track project scope and requirements, project milestones, and deliverables.
• Identify project risks and impacts and create contingency plans for successful system implementation.
• Monitor project progress by tracking activity, resolving problems; publishing progress reports; recommending actions.
• Assess business process and system inefficiencies.
• Data analysis and reporting using SQL Server Reporting Services (SSRS).
• Serve as a liaison between business and development team to assist or gather business requirements needed for system modifications, enhancement and implementations.
• Perform functional quality assurance testing, consisting of test case creation, test case execution, bug logging & tracking and defect management.
• Collaborate closely with developers to implement the requirements and provide necessary guidance to testers during QA.
• Provide leadership to team members and peers by collaborating with others.
• Articulate ideas and viewpoints to senior management, peers and business users.
• Drive the resolution of issues found in payment.
• Focus on quality improvement and data management related to RCM. Ensuring data is reliable and valid.

Minimum requirements:

Bachelor's Degree or foreign equivalent in Computer Science, Information Management, or closely related and 3 years' experience in technical systems analysis, business system analysis or in a software development role. Experience must include:

• 3 years eliciting and documenting requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, use cases, user stories, business analysis, and task / workflow analysis;
• 3 years proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Scope and Requirements Documents, Use Cases, User Stories, UML, Wireframes, Screen and Interface designs; and
• 1 year using Microsoft SQL Server Management and Writing SQL queries including complex queries

OR

Master's Degree or foreign equivalent in Computer Science, Information Management, or closely related and 1 year experience in technical systems analysis, business system analysis or in a software development role. Experience must include:

• 1 year eliciting and documenting requirements using a variety of methods including interviews, document analysis, requirements gathering meetings, use cases, user stories, business analysis, and task / workflow analysis;
• 1 year proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Scope and Requirements Documents, Use Cases, User Stories, UML, Wireframes, Screen and Interface designs; and
• 1 year using Microsoft SQL Server Management and Writing SQL queries including complex queries

Salary: $115,856/year

Benefits: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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