Company

Cox Communications, Inc.

Customer Care Group

Sr Client Implementation Specialist

Individual ContributorCan work remotely but need to live in the specified city, state, or region

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $23.17 - $34.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description:

At Cox, we believe in creating outstanding experiences for our customers. That means having a team of capable, engaged people who understand the art of authentic conversation and effective communication. Of course, some of those team members also excel at such organizational talents as coordinating projects, handling inquiries, and even supporting high-functioning sales channels. The most amazing part? They’re able to do all of this in a mostly virtual environment with minimal supervision!

If this sounds like you, you might be a candidate for the job of Cox Business Senior Client Implementation Specialist. Stick around…we’ve got more to share about this inspiring - and challenging - opportunity.

This position is mostly remote and may sit in any of the following Cox Business markets:

Oklahoma City, OK

Phoenix, AZ

Las Vegas, NV

Baton Rouge, LA

Hampton Roads, LA

What You’ll Do

MAJOR TASKS

· QC Orders: Perform or drive OMS, ICOMS database clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy

· Key Orders in ICOMS from CRM tool: Verify accuracy of service codes, term, and pricing in OMS and match OMS service to ICOMS services; enter provisioning details into Order Management System (DTW, DL, Account Codes, etc.)

· Schedule Complex Orders in ICOMS and CRM tool: Coordinate installation dates and times with dispatch and customer, schedule customer due dates in ICOMS and OMS

· Field and review customer inquiries, problems, requests, and suggestions and work with Order Manager(s) to determine appropriate solutions and/or responses

· Contact the customer to review order details and accuracy and/or request updated documents or signature

· Provide support to all Retail sales channels: correct issues with Order Package/Sales Package (i.e., Proposal, Contacts, Forms, etc.)

· Obtain additional Contact Information as necessary

· Understands market process variances and abides by processes and regulatory knowledge as needed

· Understand process variances for state, local, county, and federal government contract and PO management

· Communicates relevant information to all internal team members, such as change in schedule dates

· High level of professionalism to schedule simple orders with all customer segments, including Gold/Platinum

·

What’s In It For You?

At Cox Business, we reward your hard work with meaningful benefits.

· First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

· We value people more than technology. That means you’ll work within a culture and with a team that values your experience, your contributions, and you – yes, you - as a person. We believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

· We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are
As we’ve mentioned, you’ve got serious communication and customer service skills. You’re comfy flying solo but also appreciate the collaboration that comes when you work with a team. You dig into details and hit deadlines out of the park.

Qualifications - Internal

Minimum:

· 7 years of relevant experience

· OR High school diploma or GED + 5 year of experience

· OR Any level degree or certification beyond HS diploma/GED + 3 years experience

· Excellent interpersonal and customer service skills, the ability to work independently and as part of a team

· Ability to meet deadlines with attention to detail

· Works effectively with teams throughout the organization

Technologies Required:

· ICOMS

· Optix

· CB Force

· Highly proficient in Microsoft Office Suite

· CB Core and Complex product knowledge

Preferred:

· Experience in telecommunications industry desired

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.