About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

As a healthcare quality improvement (QI) lead, you will provide leadership to a team of analysts supporting our client’s work with the New York State (NYS) Medicaid Children’s Transformation Quality Assurance (CTQA) Program. In this role, you will collaborate with team members, clients, vendors, and third parties to plan and oversee the QI activities of this program. NYSTEC is considered a trusted advisor, partner of choice, and employer of choice. We believe that every interaction is an opportunity to deliver exceptional service that empowers client success!

Serving as a healthcare QI lead, your day-to-day role as a NYSTEC consultant will include providing oversight and direction for a team of QI analysts. This team is responsible for meeting Centers for Medicare & Medicaid Services (CMS) federal reporting requirements, supporting quarterly and annual performance measure calculation, responding to ad hoc client requests, and ensuring that all program-related deliverables adhere to defined quality standards. The QI team has a responsibility to monitor changes to state and federal policies and to develop plans to ensure that the state remains in compliance. As a QI lead, you will work with state partners and external stakeholders to help inform planning for the future state of the CTQA program. The QI team works collaboratively with quality assurance and data analysts to execute program activities. Much of the work in this role entails working directly with executives and external partners; thus, this role requires someone with strong relationship management skills and business acumen.

Key Responsibilities

• Understanding the program, policies, and strategic goals of our clients.
• Developing and maintaining project work plans and driving activities to meet project milestones and deliverables.
• Scheduling and directing the activities of a team of QI analysts.
• Meeting all state and federal performance reporting requirements on a quarterly and annual basis.
• Developing quality improvement strategies, communications, and trainings.
• Identifying and communicating risks and mitigation strategies to project sponsors.
• Performing data quality verification checks to ensure the accuracy and completeness of project deliverables.

About You:

Required Qualifications

• Strong analytical skills to assess and interpret data related to healthcare outcomes and processes.
• Leadership abilities, including experience in motivating and managing interdisciplinary teams.
• Excellent communication skills to facilitate collaboration among team members and communicate findings to stakeholders.
• Ability to develop and implement effective quality improvement strategies and initiatives.
• Experience with project management, including planning, execution, and evaluation of quality improvement projects.
• Familiarity with electronic health record systems and data analytics tools.
• Commitment to continuous learning and staying abreast of emerging trends and best practices in healthcare quality improvement.
• Ability to be proactive when providing updates to clients. Ability to think from their perspective to anticipate questions and needs.
• Proficiency with Microsoft Office suite.

Preferred/Desired Qualifications

• Project management professional (PMP) or related certification.
• Familiarity with Smartsheet or other project management software or applications.
• Extensive knowledge of Home and Community Based Services Waiver programs in New York State, including the 1915(c) Children’s Waiver.
• Experience working with Electronic Medicaid of New York (eMedNY), Child Adolescent Needs and Strengths – NY (CANS-NY), the Uniform Assessment System for New York (UAS-NY), Medicaid Health Homes, Medicaid managed care organizations, and/or other related systems/programs.
• Experience working with the New York State Office of Mental Health (OMH), New York State Office for People with Developmental Disabilities (OPWDD), and New York State Office of Children and Family Services (OCFS).

Education/Certifications

• A of a bachelor’s degree in healthcare administration, nursing, public health, healthcare management, psychology, human services, or a related field; master's degree preferred.
• At least five years of experience in healthcare quality improvement, with a focus on leading teams.

The pay range for this position is $79,793.00 to $109,716.20 per year.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact HR-Confidential@nystec.com if you require a reasonable accommodation to apply for a job or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.