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Job Description Summary:

Senior Crisis Communications Manager – Maternity cover (Europe Flexible)

As a Senior Crisis Communication Manager, you will lead crisis and issues management communications across Europe, as part of the Public Affairs, Communications and Sustainability (PACS) team. In a fast-paced environment, where no two days will be the same, you will work with a wide-range of stakeholders across a broad range of topics – to protect the reputation of the company and promote our values externally. This is a great opportunity for someone who is passionate about the news agenda with excellent communication skills, a collaborative mindset, and the ability to stay agile and balance competing priorities.

What You’ll Do for Us:

• Challenge the business to enhance the reputation of the company and our brands, balancing the debate on a continuous basis
• Ensure you can rely on your stakeholder network to anticipate any incoming issues and mitigate any risk for the company
• Develop and implement issues management strategies and communications plans on a wide range of topics
• Build strong relationships with local market leads to support them in managing day-to-day reactive and reputational issues
• Work with the global team, bottlers and other operating units to align and collaborate on high profile issues management
• Engage with industry bodies and trade association to achieve balanced media coverage and address industry-wide issues.
• Mitigate risk from our proactive campaigns and plans, working with the rest of the central PACs team
• Collaborate with teams and leaders from across the business and system to ensure accuracy and consistency of messaging
• Manage the IMCR (incident management and crisis resolution) process within Europe and ensure market preparedness to manage and resolve issues

Essentials:

• Compelling storyteller and creative thinker
• Effective, clear and meticulous writing skills with obsessive attention to detail
• Excellent written, verbal, interpersonal communications skills
• Strong ability to work with different teams, both inside & outside of the system
• Experience in strategic communications, crisis communications, issues management
• Stakeholder management skills
• Curiosity about a wide range of topics, and willingness to learn new areas
• Collaborative, network-oriented mindset

Qualifications & Requirements:

• 10+ years of relevant experience in Communications, Crisis Communications
• Experience managing a busy press office, handling journalist enquiries and drafting media responses.
• Proven track record in developing and delivering communication campaigns
• Experience working across corporate communications for consumer facing brands.
• Experience of managing issues and crises and advising businesses on response.
• Experience of briefing senior level executives ahead of media opportunities.
• Food and drink or FMCG sector experience advantageous.
• Excellent strategic thinking.
• Self-starter who can use initiative and drive projects forward.
• Good knowledge of Europe media landscape and understanding of changes in the PR and media landscape.
• The ability to thrive under pressure and to work at speed.
• Able to prioritize multiple tasks and internal stakeholders to deliver results against strategic objectives.
• Excellent written and verbal communications skills in English.

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Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.