At AXA – Global Healthcare we’re specialists in global healthcare, helping our customers access quality healthcare wherever they are in the world. We’re looking for a Senior Customer Insight Executive to join the Marketing team and play a key role in the design and delivery of our customer insight programme. Focusing on managing the delivery and analysis of consumer research, this position will measure AGH’s adherence to the new Consumer Duty, supporting continuous improvement and positive customer outcomes. At AXA we work smart, empowering our people to balance their time between home and our Tunbridge Wells office in a way that works best for them, their team and our customers. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Manage the delivery of regular research projects, which measure the extent to which AXA – Global Healthcare is meeting its obligations to customers under the new Consumer Duty at key parts of the customer journey. This will include sourcing and validating data, setting up and monitoring surveys, and analysing and presenting results.
• Provide insight that identifies improvements in communications and processes that could lead to customer harm if left unchanged.
• Build strong relationships with key stakeholders, marketing team members and the Analytics team, as well as external research agencies.
• Support implementation of the wider Insight remit as and when required in projects.
• Support in the improvement of operational efficiency within the insight team.
• Support in adopting systems and processes which maintain AXA policies regarding GDPR, regulatory requirements, and local regulation.
• Support the Senior Insight Manager in their absence, including attendance on their behalf at meetings

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What we’re looking for:

• Experience working on qualitative and quantitative research projects
• Data literate with strong analytical and attention to detail skills
• Excellent written and verbal communication skills
• Customer focused and able to communicate, influence and manage relationships
• Market and strategic awareness.
• Ability to prioritise and deal with a number of urgent tasks

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £30,000-£35,000 (depending on experience)
• Annual company & performance-based bonus
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to ruth.tennant@axa-uk.co.uk.

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