Employer Industry: Environmental Services

Why consider this job opportunity:
- Competitive benefits including health, dental, vision, life, and disability insurance starting on the first day of employment
- Paid time off and wellness benefits
- Employee discount program and tuition assistance
- 401k with company matching
- Recognized as a 2024 Most Loved Workplace ®
- Opportunity to work in a supportive and growth-oriented culture

What to Expect (Job Responsibilities):
- Manage and identify customers' needs while responding to a high volume of communications via email and telephone
- Actively manage multiple customer accounts, ensuring accurate order preparation and invoicing
- Partner with the sales team to increase revenue growth for assigned accounts
- Maintain thorough and updated customer records and prepare client profiles
- Conduct proactive calls to ensure ongoing communication with existing customers

What is Required (Qualifications):
- Bachelor's degree with 3+ years of experience in account management or customer service, or High school diploma/GED with 5+ years of relevant experience
- High level of customer service acumen and business acumen
- Proficiency in Microsoft Office software (Excel, Word, PowerPoint, Outlook)
- Experience using a CRM system or web-based programs, preferably Salesforce
- Excellent verbal and written communication skills in English

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in chemistry, environmental studies, or biology
- Work experience with waste characterization and handling logistics, familiar with EPA/RCRA and DOT regulations
- Knowledge of Salesforce, Ariba, or Oracle systems
- Experience administering and reviewing service contracts
- Ability to lead account-specific projects

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