Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package, including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely for California residents
- Supportive and inclusive work culture that values diversity and health equity
- Extensive on-the-job training provided to help you succeed

What to Expect (Job Responsibilities):
- Serve as a key communicator for the employer's providers, representing the organization effectively
- Educate customers about the employer's programs and services, promoting superior customer service
- Proactively resolve potential and existing service issues, identifying root causes and implementing solutions
- Maintain accurate records of customer concerns and issues using the Customer Service Tracking database
- Foster interpersonal relationships, demonstrating empathy and understanding towards staff and customers

What is Required (Qualifications):
- High School Diploma or GED or equivalent experience
- Minimum of 1 year of customer service experience in a medical environment
- Minimum of 1 year of experience in a Medicare and HMO environment
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Familiarity with computer applications and ability to type 40-50 words per minute

How to Stand Out (Preferred Qualifications):
- 1+ years of claims processing or claims customer service experience
- 1+ years of authorization/referral processing experience
- 2+ years of office experience in scheduling or training within a medical field setting
- Knowledge of standard billing practices
- Ability to interpret provider and health plan contracts

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."