Hilco Vision is an industry leading global eyewear/eye care company delivering comprehensive solutions to customers, built on a platform of innovation and operational excellence. It has direct subsidiaries in the USA, Canada, UK, Germany, Australia, China, Hong Kong, Belgium and the Netherlands. The company's product portfolio encompasses Prescription Safety, Lenscare, Eyewear Accessories, Lab & Dispensing, Ocular Surface, Exam Supplies, and Vision Testing.

Hilco Vision is searching for a Customer Service Representative, Key Accounts to join the Customer Service Team. The Customer Service Representative, Key Accounts delivers consistent and superior white glove customer service by providing concurrent insight and support for key and national accounts. They work closely and collaboratively with outside sales representatives to meet or exceed customer expectations. The Customer Service Representative, Key Accounts delivers an exceptional customer experience via direct customer contact regarding order entry, order inquiry, and service resolution needs.

If you're up for the challenge, we'd love to hear from you!

A Little Bit About You:

• You have 4-6 years of customer service experience, specifically partnering with key customers and internal stakeholders.
• You possess excellent problem-solving skills, but you're also able to ask for help when necessary.
• You are detailed oriented and pay attention to accuracy.
• You are a pro-active and effective communicator regardless of the format; phone, email, chat, etc.
• You have the ability to work cross-functionally as a team player.
• Able to work in a fast-paced, ever-changing environment, you're able to pivot and learn new skills as necessary.

What you'll do and How you'll make an Impact:

• Work collaboratively with Sales Support, Outside Sales, Operations, Finance, and customers to improve customer interface and standard processes on Key and National accounts.
• Provide order specific support to Key and National account contacts.
• Manage all internal resources effectively to support the ordering needs of premier accounts.
• Enter orders via phone, fax or email as needed.
• Experience utilizing CRM software.
• Experience with phone software (Five-9 or similar)
• Experience in Excel preferred.
• Able to speak French or Spanish fluently is not required but would be an asset.