Employer Industry: Government Software Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work location with the ability to travel to clients as needed
- Supportive and collaborative work environment
- Chance to make a significant impact on client satisfaction and success in the public sector
- Engage with a diverse portfolio of government clients
- Competitive compensation package with potential for bonuses

What to Expect (Job Responsibilities):
- Lead and manage a portfolio of government clients, driving success, engagement, and retention
- Conduct regular Quarterly Business Reviews (QBRs) to assess client satisfaction and business outcomes
- Serve as a trusted advisor, guiding clients through complex situations related to financial strategies
- Collaborate cross-functionally to align client expectations and ensure a seamless experience
- Own and manage renewals for a specific portfolio of accounts, proactively addressing any blockers

What is Required (Qualifications):
- Minimum of 5 years of experience in customer success, account management, or client services, specifically with government clients
- Strong understanding of software implementation and customer retention, particularly in a B2G environment
- Exceptional communication, presentation, and relationship-building skills
- Proven ability to analyze complex issues and drive actionable results
- Bachelor's degree in Business, Public Administration, Political Science, or a related field

How to Stand Out (Preferred Qualifications):
- Background or familiarity with local government processes, especially in finance, pensions, and labor costing
- Relevant certifications or continued education in customer success
- Experience with Salesforce or similar CRM software

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