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Senior Customer Success Manager, Life Sciences (remote)


PayCompetitive
LocationPhiladelphia/Pennsylvania
Employment typeFull-Time

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  • Job Description

      Req#: JREQ130911
      Employer Industry: Life Sciences and Information Solutions

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Full-time remote position with required travel (50% domestic and occasional global)
      - Collaborative work environment with cross-functional teams
      - Chance to work with innovative life science solutions and contribute to client success
      - Competitive salary and benefits package (specific details not provided)

      What to Expect (Job Responsibilities):
      - Develop and maintain relationships with client organizations to promote widespread usage of employer services
      - Maintain accurate records of client interactions and outcomes in Salesforce
      - Analyze product usage to identify trends and assess client health
      - Conduct training sessions and present content in alignment with employer branding
      - Communicate client needs and insights to internal teams to enhance service offerings

      What is Required (Qualifications):
      - Bachelor’s Degree in a related field or equivalent relevant work experience
      - Minimum of 7 years of relevant work experience
      - Strong ability to work independently and collaboratively in a team environment
      - Familiarity with Salesforce for tracking client interactions
      - Basic understanding of the life sciences industry and employer's services

      How to Stand Out (Preferred Qualifications):
      - Experience in customer success or account management within the life sciences or technology sectors
      - Proven track record of upselling products and services to clients
      - Strong analytical skills to interpret data and client feedback
      - Excellent presentation and communication skills
      - Ability to travel as required for client meetings and trade events

      #LifeSciences #CustomerSuccess #RemoteWork #CareerGrowth #Salesforce

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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