Employer Industry: Digital Employee Experience Management Software

Why consider this job opportunity:
- Salary up to $160,000
- Opportunity for career advancement and growth within the organization
- Flexible hours and unlimited vacation, along with 11 company-paid holidays
- Hybrid work model that balances office and remote work
- Comprehensive benefits package, including health, dental, vision, and 401(k) matching
- Access to professional training platforms to enhance skills

What to Expect (Job Responsibilities):
- Own and execute a comprehensive customer success plan for approximately 12-15 enterprise customers, focusing on the integration of Nexthink solutions
- Build relationships with key leadership contacts within customer organizations and understand their DEX journey
- Identify, define, track, measure, and communicate the overall impact and value of Nexthink to customers
- Achieve renewal and expansion targets by aligning account strategies and identifying upsell opportunities
- Host workshops to educate customers on product usage and quantify value outcomes

What is Required (Qualifications):
- 5+ years of experience as a Customer Success Manager in the Software Industry with Large Enterprise Accounts
- Ability to drive the people, process, and technology aspects of software solutions
- Strong business acumen and creative problem-solving skills
- Excellent written, oral, and interpersonal communication skills
- Willingness to travel 25-50% within the U.S. and occasionally internationally

How to Stand Out (Preferred Qualifications):
- Technical background or technological savvy related to Nexthink products and services
- Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices
- Experience in facilitating complex situations with organizational skills

#DigitalExperience #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits

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