What is the opportunity?

As Senior Technical Systems Analyst – IAM Application Support you will play a key role in supporting, managing and administering RBC’s enterprise Identity Access Management (IAM) applications. Operating as a subject matter expert (SME), you will function independently, solve complex problems, and fulfill requests with minimal supervision. The ideal candidate is passionate about information security and securing and protecting privileged accounts, credentials, and non-human access across tools, applications, and systems. In this role, you will support mission critical enterprise-wide services which will require being available on call.

What will you do?

• Resolve ongoing medium to high complexity requests and incidents for IAM Applications including Access Manager (SailPoint IdentityIQ)
• Deploy application changes for server, configuration, and enhancements following internal hand-off from the Engineering team
• Collaborate with internal and external teams to resolve issues and identify defects, opportunities for automation and enhancements
• Maintain and support test and production environments
• Take on initiatives on self-appointed projects and self-created processes to better enhance the technology
• Provide knowledge sharing, as recognized SME, in efforts such as writing complex knowledge articles, relationship development with other teams, mentoring, and job shadowing
• Provide on-call support for systems in scope

What do you need to succeed?

Must-have:

• Minimum of 3-5 years of security and Identity Access Management experience with strong knowledge in security concepts and security product support
• Working experience with SailPoint IdentityIQ platform and tools
• Minimum of 5 years of Windows Server and Linux system experience
• Knowledge of LDAP, RACF, SSH, and RDP authentication protocols
• Experience with RedHat Linux, Java, SQL, XML, and Tomcat
• Knowledge of Cloud network using Azure AD connectivity between on premise and cloud
• Experience supporting web applications, load balancers, TLS certificates, and Disaster Recovery concepts
• Experience in installing, upgrading, and patching vendor products
• Strong written and verbal communication skills with a focus on working within a geographically distributed team
• Excellent problem solving skills coupled with the ability to collaborate with and lead teams toward resolution
• Strong sense of urgency and bias for positive action with a history of delivering results

Nice-to-have:

• Experience with source code management and orchestration tools: IBM UCD (UrbanCode Deploy), Jenkins, GitHub, Nexus, Helios
• Experience in servers and applications monitoring
• Experience with IT Service Management
• Knowledge of JCL (Job Control Language)
• Knowledge of risk and compliance processes and procedures
• Professional certifications, e.g. CISSP, GSEC, GCIH

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

#LI-Hybrid

#TECHPJ

#RC23

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Problem Solving, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

330 FRONT ST W:TORONTOTORONTOCanada37.5Full timeTechnology and OperationsRegularSalaried2023-12-182024-01-08