Employer Industry: Specialty Coffee

Why consider this job opportunity:
- Salary up to $60,000
- Performance-based incentives and a competitive total rewards package, including a 401k with company match and healthcare coverage
- Remote-based position offering flexibility in work location
- Opportunity to work with a certified B Corporation committed to sustainability and positive change
- Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):
- Act as a subject matter expert for all digital communication channels, including live chat, email, and social media
- Write engaging, personalized content and represent the brand through various digital touchpoints
- Respond to and resolve customer concerns from negative live chat ratings
- Maintain service levels across digital channels, focusing on key performance indicators
- Assist in training and educating outsourcing partners and internal teams on digital engagement strategies

What is Required (Qualifications):
- High School Diploma or GED; Bachelor's degree in Communications or a related field preferred
- 2+ years of experience managing ratings and reviews on social media and e-commerce platforms within a customer contact environment
- Proficiency in MS Office (Word, Excel, Outlook, Teams)
- Excellent customer service skills, attention to detail, and ability to multitask
- Strong communication (oral and written) and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience with crisis management and handling sensitive topics in customer interactions
- Ability to type a minimum of 60+ words per minute
- Familiarity with digital KPI metrics such as SLA, CSAT, AHT, and CPH

#SpecialtyCoffee #CustomerService #RemoteWork #DiversityAndInclusion #CareerOpportunity

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.