Employer Industry: Legal Technology Services

Why consider this job opportunity:
- Base salary up to $256,100
- Opportunity for annual bonuses based on performance
- Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
- Hybrid work model offering flexibility in work location
- Commitment to diversity, equality, and inclusion within the workplace
- Opportunities for personal and professional growth through learning and development programs

What to Expect (Job Responsibilities):
- Develop and implement a comprehensive Customer Success Operations strategy to enhance customer adoption, retention, and growth
- Collaborate with Customer Success Managers to optimize the customer journey and improve onboarding and retention processes
- Utilize Gainsight data for predictive modeling and reporting on customer satisfaction and churn risks
- Create proactive strategies to mitigate churn and identify upsell opportunities
- Lead and develop a high-performing Customer Success Operations team

What is Required (Qualifications):
- 8+ years of experience in Customer Success Operations or Revenue Operations, with at least 3+ years in a SaaS or subscription-based business
- Proven experience in designing and scaling operational processes, ideally within the legal or professional services sector
- Expertise in Gainsight, including configuration and optimization
- Strong analytical skills to turn data into actionable insights
- Bachelor's degree required; advanced degree or certification in operations or business management is a plus

How to Stand Out (Preferred Qualifications):
- Experience working with legal professionals or within the legal technology space
- Familiarity with customer health scoring models and lifecycle management
- Knowledge of NPS, CSAT, and CES frameworks for customer insights

#LegalTech #CustomerSuccess #LeadershipOpportunity #HybridWork #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."