Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $256,100
- Opportunity for annual bonuses based on performance
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible hybrid work model allowing for work-life balance
- Strong focus on professional development with access to learning platforms and networking opportunities
- Commitment to diversity, inclusion, and social impact initiatives

What to Expect (Job Responsibilities):
- Develop and execute a comprehensive Customer Success Operations strategy that aligns with organizational goals
- Partner with Customer Success Managers to optimize the end-to-end customer journey
- Leverage data to create predictive models for churn risk and customer satisfaction
- Develop proactive strategies for risk management and revenue growth
- Build and lead a high-performing Customer Success Operations team

What is Required (Qualifications):
- 8+ years of experience in Customer Success Operations or Revenue Operations, with at least 3+ years in a SaaS or subscription-based business
- Proven track record of designing and scaling operational processes within Customer Success
- Expertise in Gainsight, including configuration and reporting
- Strong analytical skills with the ability to translate data into actionable insights
- Bachelor’s degree required; advanced degree or certification in operations or business management is a plus

How to Stand Out (Preferred Qualifications):
- Experience working with legal professionals or within the legal technology space
- Familiarity with Salesforce as a CRM tool
- Knowledge of customer health scoring models and lifecycle management
- Passion for creating exceptional customer experiences
- Demonstrated ability to build and lead high-performing teams in a fast-paced environment

#LegalTech #CustomerSuccess #CareerOpportunity #HybridWork #ProfessionalDevelopment

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