JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Essential Functions:

• Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
• Manage facility operating budgets with the clients’ goals and objectives addressed for the assigned portfolio.

• Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
• Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
• Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.

• Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
• Manage the staffing, development, performance and outcomes of assigned team reporting to the position.
• Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes scope of work definition, negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
• Ensure client satisfaction with Facility/Property Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services

• Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
• Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
• Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
• Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.

Required Knowledge, Skills and Abilities (KSA)

• Strong interpersonal skills and problem solving ability
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
• Excellent verbal/written communication and presentation skills
• Customer Focus - Proven record of providing excellent internal and external customer service
• Strong Business Acumen - Knowledge of standard business and accounting practices
• Drive for Results and Innovation
• Full understanding and ability to lead with Safety and Compliance

• Strong organizational, management, and supervisory skills
• Experience in matrix management organization desirable
• Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
• Advanced computer skills with emphasis on Excel and possess the ability to analyze data

Minimum Required Education:

• Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis
• 8 years industry experience required either in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment
• CPM, RPA or CSM designation is preferred
• MBA is desirable

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.