Job Description

Senior Director of Sales Operations at Zendesk

Zendesk is seeking a seasoned and visionary Senior Director of Sales Operations to join our rapidly expanding team. The successful candidate will play a pivotal role in managing and enhancing sales tools, refining our tech stack, and driving strategic initiatives across our CRM ecosystem. This is an exceptional opportunity to join a fast-paced, high-growth SaaS organization where you can leave a significant footprint.

Key Responsibilities

- Lead the management and optimization of sales tools and technology stack to ensure an efficient and seamless sales process.

- Direct the orchestration of the CRM ecosystem, driving strategic initiatives around CPQ (Configure, Price, Quote), MDM (Master Data Management), and Go-to-market offers.

- Oversee operational integration following Mergers and Acquisitions, including mapping processes and data for a seamless transition.

- Operationalize strategic initiatives such as Competitive Sales Plays, Industry plays, and others, ensuring sales readiness and effectiveness.

- Foster a culture of continuous improvement, identifying and implementing enhancements to sales processes and tools to increase productivity and efficiency.

- Collaborate with cross-functional teams to ensure operational excellence, alignment with organizational goals, and a unified approach to customer success.

Preferred Qualifications

- Minimum 15 years of professional experience in sales operations within a SaaS or Enterprise Software company.

- Comprehensive knowledge of customer experience, customer support, voice contact center, or AI spaces.

- Demonstrated expertise in sales processes, tools, and CRM systems.

- Proven leadership skills with the ability to inspire and manage high-performing teams.

- Strong strategic thinking, with a track record of driving operational efficiency and process improvement.

- Exceptional analytical and problem-solving skills, with the ability to transform data into actionable insights.

- Excellent communication and stakeholder management skills.

This role reports directly to the Global VP of Sales Operations. If you are a strategic leader with a passion for enhancing sales operations and fostering team growth, we encourage you to apply.

Zendesk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be a part of our exciting journey into the future of enterprise software!

The US annualized base salary range for this position is $198,000.00-$298,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.