Employer Industry: Financial Technology

Why consider this job opportunity:
- Salary up to $127,400 for employees in major US cities
- Competitive equity (stock options) as part of the total rewards package
- Opportunity for career advancement and growth within a dynamic fintech environment
- Supportive and inclusive company culture that values diversity and belonging
- Engage in impactful projects that influence the quality control of banking services

What to Expect (Job Responsibilities):
- Conduct manual quality assessments of dispute resolution processes to ensure compliance with policies and regulations
- Create quality dashboards and trend reports to identify areas for improvement
- Provide actionable insights and recommendations based on quality assessments to enhance the dispute program
- Collaborate with internal and external stakeholders to drive quality calibration
- Assist in developing and refining dispute quality processes and procedures

What is Required (Qualifications):
- Minimum of 4 years of experience in the finance industry, focusing on quality for card and ACH transaction disputes
- Strong understanding of Reg E dispute requirements
- Familiarity with Mastercard and/or Visa chargeback rules
- Ability to work independently in a high-risk environment with minimal supervision
- Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards

How to Stand Out (Preferred Qualifications):
- Experience communicating complex concepts with efficiency and clarity
- Curiosity about the US banking system, startups, and e-commerce companies
- Strong interpersonal skills with an emphasis on empathy and understanding in team communications

#FinancialTechnology #QualityControl #CareerOpportunity #DiversityAndInclusion #CompetitiveCompensation

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