Employer Industry: Financial Technology

Why consider this job opportunity:
- Competitive salary range for US employees: $76,800 - $100,300 based on location and experience
- Opportunity to work in a dynamic fintech environment focused on innovation
- Equity (stock options) included as part of the total rewards package
- Strong commitment to diversity, inclusion, and belonging within the workplace
- Chance to directly impact the customer experience and risk management strategies
- Supportive work culture that values self-starters and encourages personal growth

What to Expect (Job Responsibilities):
- Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases
- Review and assess information from users to determine the validity of filed disputes
- Manage a high-volume caseload while adhering to service level agreements
- Document rationale for risk decisions and maintain a positive user experience
- Serve as a subject matter expert to cross-functional teams and identify process improvements

What is Required (Qualifications):
- Minimum of 5 years of experience in card disputes intake and resolution
- Strong understanding of RegE dispute requirements
- Familiarity with Mastercard and/or Visa chargeback rules
- Experience in banking, fintech, or other financial services
- Ability to communicate complex concepts clearly and efficiently

How to Stand Out (Preferred Qualifications):
- Previous issuer-specific experience in card disputes
- Knowledge of banking products such as ACH, international wires, and debit cards
- Curiosity about the US banking system, startups, and ecommerce companies
- Ability to work independently in a high-risk environment with minimal supervision
- Strong product sense related to financial services

#FinancialTechnology #CustomerExperience #RiskManagement #DiversityAndInclusion #CareerOpportunity

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