Employer Industry: Financial Technology

Why consider this job opportunity:
- Salary up to $127,400 for US employees in major metropolitan areas
- Competitive equity (stock options) offered as part of the total rewards package
- Comprehensive benefits included
- Opportunities for career advancement within a growing fintech company
- Collaborative work environment focused on innovation and improvement
- Chance to work on strategic projects that directly impact the company's dispute resolution processes

What to Expect (Job Responsibilities):
- Own and maintain dispute procedures, acting as a subject matter expert in the dispute resolution process
- Support new product launches and tooling enhancements by collaborating with cross-functional teams
- Execute projects to ensure accurate processing of disputes in compliance with relevant regulations
- Identify opportunities to improve processes through tooling changes and procedure updates
- Handle high complexity or escalated dispute cases requiring deep expertise

What is Required (Qualifications):
- Minimum of 5 years of card disputes intake and resolution experience
- At least 2 years of experience in building programs or processes
- Strong understanding of RegE dispute requirements
- Familiarity with Mastercard and/or Visa chargeback rules
- Experience in banking, fintech, or other financial services

How to Stand Out (Preferred Qualifications):
- Experience with Zendesk or other similar CRM tools
- Strong project and stakeholder management expertise
- Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
- Ability to communicate complicated concepts with efficiency and clarity
- Passion for the US banking system, startups, and ecommerce companies

#FinancialTechnology #DisputeResolution #CareerOpportunity #CompetitiveSalary #InnovationDriven

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