Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

• Medical/Dental/Vision/Short Term Disability/Life insurances

• Paid Sick Days

• 401(k) plan with employer match after one year of employment

• Education Benefit Program

• Vacation/Floating Holidays/Paid Time Off

• Paid Parental Leave

• Flexible Schedule

• Paid Volunteer Days

• Various employee discounts

• Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview

The Senior Facilities Manager plays a pivotal role in ensuring the seamless operation and maintenance of all physical facilities across various locations. This position requires a seasoned professional with a strong background and experience in managing successful Company and Regional initiatives, and project management experience to support annual and emergency capital projects. The Senior Facilities Manager will play a crucial role as a primary technical advisor and first-in-line escalation point for the RFM team, ensuring that the necessary support is given to address complex technical issues and successfully execute challenging projects. The primary objective is to create and maintain a safe, efficient, and comfortable environment that aligns with the brand standards of Dutch Bros Coffee. The Retail Operations is Facilities’ primary customer, and the Senior Facilities Manager is expected to foster a strong, supportive, and responsive relationship with key leaders in their territory.

Job Qualifications

• 9+ years of experience in Facilities management or related field or education, any combination, required

• Certification in facilities management through Restaurant Facilities Manager Association or other organization is preferred

• Experience in project management

• Proficiency in understanding building systems, restaurant equipment, and infrastructure (such as utilities, HVAC, electrical, mechanical, and plumbing systems). Knowledge of espresso and beverage systems is a plus

• Proficient in Microsoft Office and Google Suites. Knowledge of Excel and ability to analyze, preferred

• Proficient in facilities management software applications

• Ability to travel for up to 75% of work schedule

• This position must be based out of Phoenix, Arizona

Skills

• Communication

• Technical Proficiency

• Problem-Solving

• Analysis

• Business Acumen

• Customer Focus

• Financial Management

• Leadership

• Relationship Management

• Team Orientation

• Vendor Management

Key Result Areas

Perform the duties of an RFM in assigned region:

• Respond to calls on a 24-7 basis to promptly resolve urgent facilities needs at existing shops.

• Regularly visit sites (2x per year minimum) to evaluate conditions and identify potential repairs and facility maintenance projects.

• Continually source and re-qualify service providers. Perform routine assessments of vendor performance, pricing, on-time delivery, specifications, quality of product, workmanship, responsiveness, and issue resolution for the shops.

• Participate in regularly scheduled meetings with Operations Leadership to discuss issues, concerns, or other pertinent project considerations.

Project management leadership and support

• Provide support for the RFM team as a technical advisor and escalation point to assist in prompt resolution of complex issues and projects utilizing both technical knowledge of facilities and analytics available from our Facilities Management Software.

• Coordinate and manage real-time communication of programs, projects and complex issues to all stakeholders.

• Coordinate RFM contribution to annual capital plan.

• Develop and implement capital program standards for RFM team and, when appropriate, build out in Dutch Bros software systems.

Act as lead for coordinating new or revised program rollouts

• Work with RFM team to develop tactics needed for deployment of company programs or revisions to existing programs

• Take lead on any internal process changes that need to occur for program implementation or program revisions.

• Review available data analytics to identify trends in service gaps, internal improvement opportunities and recurring issues and provide corrective actions, both internally to the Facilities Management team and shop operations.

• When needed for program results, coordinate the analysis and reporting by the RFM team of data and analysis to provide accurate and current assessment of program objectives, work order productivity, cost savings and improvements.

• Other duties as assigned

This position is required to be in Phoenix, AZ

$107,655.14 - $128,396.03