Wells Fargo & Company
Senior Fraud & Claims Operation Representative
This job is now closed
Job Description
- Req#: R-299660
Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
Provide subject matter knowledge and interpretation of procedures to less experienced staff
Interact with fraud and claims functional area on a wide range of information as well as with external customers
18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Knowledge and understanding of signature fraud claims
Knowledge and understanding of Hogan, DAT, VISA, & CIV
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Ability to research, trend, and analyze data
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to take initiative and work independently with minimal supervision in a structured environment
Strong analytical skills with high attention to detail and accuracy
Strong research skills
Excellent verbal, written, and interpersonal communication skills
Intermediate Microsoft Office skills
M-F 8:30am-5:30pm
Ability to work overtime as needed
7711 Plantation Road Roanoke, VA
Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home.
About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Required Qualifications:
Desired Qualifications:Job Expectations:
Job Location:
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
About the company
Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.