Wells Fargo & Company
Senior Fraud & Claims Operations Representative
This job is now closed
Job Description
- Req#: R-306919
- Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
- Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
- Provide subject matter knowledge and interpretation of procedures to less experienced staff
- Interact with fraud and claims functional area on a wide range of information as well as with external customers
- 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Universal Workstation experience
- Knowledge of fraud involving Wire and ACH transactions
- Able to work with little/ no supervision
- Navigate multiple computer system windows, applications, and utilize search tools to find information
- Experience 1+ year of financial crimes experience
- Identify potential fraud/risky accounts and take appropriate action to prevent loss
- Organize and manage multiple priorities
- Achieve high production and quality standards
- Work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Strong analytical skills with high attention to detail and accuracy
- Make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Knowledge and understanding of financial crime, fraud, scams, and risk management
- Experience 1+ year of check negotiability experience
- Schedule: Hybrid Schedule - One week in office, one week at home Monday-Friday. Start times may vary.
About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Line of Business Referral as part of Transactions & Processing. Learn more about the career areas and lines of business at wellsfargojobs.com .
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
In this role, you will:
Required Qualifications, US:
Desired Qualifications:
Job Expectations:We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
About the company
Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.