Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $55,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including healthcare savings accounts and tuition reimbursement
- Paid time off, holidays, and military leave
- Supportive work environment with training and certification opportunities

What to Expect (Job Responsibilities):
- Provide advanced troubleshooting for product-related issues and assist in Tier 1 and Tier 2 ticket completion
- Mentor and train junior help desk staff to enhance team capabilities
- Manage and prioritize incoming service tickets, ensuring timely resolution and customer satisfaction
- Collaborate with team members to implement and maintain product improvements
- Monitor system performance and ensure compliance with IT policies and security standards

What is Required (Qualifications):
- Minimum of 5 years in a help desk or IT support role, with at least 2 years of experience supporting Tier 2 tickets
- Proficiency in Windows and experience with Active Directory, Office 365, and enterprise-level ticketing systems
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Familiarity with ITIL processes and frameworks
- Associate or Bachelor’s degree in Information Technology or a related field (or equivalent experience)
- CompTIA A+, Network+, or equivalent certifications

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