The role of the Senior Integration and Onboarding Specialist is to support the integration and partner with newly acquired Ventures practices to support their transition into VSP Ventures operations. Provide leadership development, change management, training expertise, and process improvement through implementations in alignment with Ventures’ business objectives.

Primary liaison with Ventures’ practices to support development of assets for practice integrations and onboarding that impact internal operations and practice experience

Support documentation of transition plans, synthesize cross-functional due diligence findings, and the requirements of external counterparties

Collects input from key stakeholders and reconciles to lead the creation of coherent plans

Consult and advise on end-to-end operations within practices and transition them toward strategic objectives

Partner with internal teams to align resources and activities to support newly acquired practices and initiatives

Use program management best practices and tools, track and measure results, and proactively identify obstacles and flag them for resolution

Collaborate to develop and maintain operational data to drive service excellence, tracking progress against key performance metrics and driving positive outcomes

Help the various departments manage the pace and momentum of the integrations, pushing for timely decisions on key issues and providing true accountability for action items and deadlines

Investigate, track, and resolve practice issues during implementation and ongoing

Deliver documentation, processes, and tools to ease implementation

Complete thorough and accurate documentation of onsite consultations

Gather and report identified practice opportunities and practice feedback

Execute milestones and tasks related to training, system setup, equipment integration, conversion, and Go Live

Serve as lead and mentor to other Ventures operations, implementation, and field management employees

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field or equivalent experience

Minimum 6 years of functional experience providing business consultative solutions for medical and doctor practices and processes

Ability to be a team player, work effectively, and prioritize business objectives

Strong organizational and problem-solving skills

Demonstrated leadership skills

Project management background is a plus

Proven ability to motivate and work within a team environment

Multi-tasking across several projects

Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff

Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration

Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software

Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles

Knowledge of computer-based training software, word processing, presentation tools, and web-based training and tracking tools

Ability to deliver effective, clear, and professional presentations, both virtually and in person

Ability to travel up to 75% of the time

Clean DMV Record

#LI-VENTURES

#LI-REMOTE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here .

Salary Ranges: $80,000.00 - $135,000.00

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