End Date

Monday 14 October 2024

Salary Range

£73,262 - £86,190

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Senior Interaction Designer

SALARY: £73,000 - £86,000

LOCATION: Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Manchester office.

About the opportunity
We’re looking for someone to lead and work as part of a design team supporting a core product area within Experience Design. This role will specifically support, the Colleague Channel Platform, which is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs. Your role will involve working collaboratively with the platform team that provides Group Services on key applications for Consumer Relationships, Consumer Lending and CIB.

You'll provide guidance to stakeholders, development teams and other Interaction Designers, working alongside and leading a design team. You'll will take full ownership of their output, providing rationale for design decisions and confidently present their work back to stakeholders.

As a Senior Interaction Designer, it’ll be your role to:

• Shape and implement experience strategy for the product area

• Having a deep understanding of customer needs, pain points and expectations

• Understand goals and challenges in the context of business and engineering priorities

• Work with service designers to influence and develop the roadmap and overall product strategy

• Engage with leadership to understand objectives and opportunities aligned to good customer outcomes

• Provide leadership to a team of multi-disciplinary designers to support decision-making, delivery and team culture

• Establish a growth culture and build capabilities through the formal development and mentoring of team members

What you'll need

• Extensive and demonstrable experience within User Experience design/Interaction Design

• Experience leading teams

• Strong stakeholder negation skills

• A strong strategic vision that aligns well to the overall business strategy

• Design Thinking

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident.

So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today and let’s create something extraordinary together!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.