Employer Industry: Technology Support Services

Why consider this job opportunity:
- Competitive benefits package including 401(k), Telehealth, Flex Spending, and Health Savings Account options
- Opportunities for training, development, and career advancement
- Potential for remote support and desk-side problem resolution
- Engaging work environment with a focus on technology initiatives
- Chance to work with a variety of hardware and software configurations
- Travel opportunities to support various Harmony locations

What to Expect (Job Responsibilities):
- Provide remote support and desk-side problem resolution for users of computer software, hardware, and peripherals
- Grant access, change, and reset passwords for users
- Learn all internal business applications and provide Tier 1 and Tier 2 PC/Network support
- Serve as the initial point of contact for troubleshooting hardware/software and PC/printer problems
- Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment

What is Required (Qualifications):
- Associate degree with two or more years of direct experience, or equivalent combination of education and experience
- Experience with Windows desktops, peripherals, cell phones, and CCTV systems
- Ability to communicate effectively to technical and non-technical audiences
- Competency in the Microsoft Office Suite
- Willingness to travel up to 50% to community sites

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a relevant field
- Relevant IT certifications
- Good problem-solving and organizational skills
- Dedication to continually update knowledge and keep up to date on technical advances
- Ability to work well with others in a fast-paced environment

#TechnologySupport #CareerDevelopment #ITHelpdesk #RemoteSupport #ProblemSolving

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