Complaints Handler

Salary £26,500

We are currently recruiting for a Complaints Handler to be a part of our team, to effectively manage senior management complaints and provide a fair outcome to customers, whilst ensuring that regulatory compliance is adhered to.

This is a great opportunity for someone who enjoys taking end to end ownership of resolving issues and can effectively liaise with and provide support to Aviva’s Senior Executive both UK Life (UKL) and Group, their business managers and Executive Assistants.

A bit about the job:

As a Complaints Handler, you will own or coordinate a variety of complaints for Life products, linking in with outsourcers and various internal business areas and teams to ensure the correct and timely outcome is reached for the customer and FCA dispute rules have been adhered to. In addition to, supporting key stakeholders both internally and externally, identifying cases which potentially carry wider implications to the business for further action.

Skills and experience we’re looking for:

• Good relationship management skills including stakeholder management to drive and influence decisions

• Previousomplaints experience – Financial Services experience is preferred but not essential

• Analytical skills and ability to interpret multiple/wide ranging data sets

• Enjoy working as a part of a team

• Strong communicator – written and verbal with ability to adapt approach to suit audience

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary up to £26,500 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.Wood@Aviva.com