The Sr. Operations Manager will be responsible for building, developing, and managing a single site or a large operating unit within a site. They will drive operational processes, provide hands-on leadership, and oversee all functions including warehouse, pick/pack/ship, and logistics management.

Essential Job Functions

• Responsible for a single site location or revenue qualified support within a site
• Direct the course of operations and coordinate operational functions and processes aligned with business goals
• Plan and execute strategic growth initiatives within a site or department
• Monitor daily performance of all operations and management by taking action to maintain operational compliance with all company policies, procedures, and cost control objectives
• Manage and drive improvements to the P&L
• Establish KPIs and metrics to track and report on performance of processes and transform data into actionable insights and recommendations
• Assist in the designing and implementation of warehouse processes, configuration, mechanization, and automation to create an effective and efficient fulfillment operation
• Develop and maintain standard operating procedures
• Hire, train, and develop high performance teams and assist in development and implementation of performance management processes, along with individual/team recognition for strong performance and timely intervention on all performance/behavioral concerns
• Work cross-functionally with the other teams in the facility
• Create a positive, accountable, and dynamic work environment by personal engagement and coaching throughout all levels of the organization
• Create and maintain an environment that leverages outside-the-box thinking and an entrepreneurial mindset that challenges the status quo

Minimum Qualifications

• Bachelor's degree (B. A.) from four-year College or University preferred; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
• An operational background with a continuous improvement track record is required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.