Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

We are looking for a Senior Product Manager to join our Digital Solutions team to focus on our BCBSMA Member Website and Mobile App. This role is responsible for delivering various digital capabilities using product management methodologies including market research, data analysis, and collaboration with design, while maintaining a member-focused approach. The Product Manager is expected to work closely with cross-functional teams, support day-to-day product management of key features on the Member website and mobile app, gather detailed business requirements (epics & user stories), attend scrum, prioritize the backlog, complete user acceptance testing, and post-production operations management.

Your Day to Day

• Translate business needs into innovative solutions – Work closely with our business teams and other key business partners to create a product vision, understand and help identify business value, understand required use cases and capabilities, and translate these into product requirements. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
• Manage the entire product life cycle from sunsetting legacy products to prototyping and testing new features/products and ideas.
• Think Minimum Viable Product, coupled with continuous improvement, Think Consumer and Digital First, focus on Insights and KPI’s driven approach – CSAT, NPS and other Customer Satisfaction Goals.
• Create Epics, Features, and Stories for current and future products based on the consumer insights, research, business goals and Customer Experience (CX) needs.
• Acts as the product owner for business solutions; understands product, business, and competitive landscape.
• Using research to get ideas for products that customers will want / meet business goals
• Helping to oversee the design and development and planning how to market and promote the product to the consumers/clients.
• Support overall Digital Strategy, MarTech, Scaled Agile, Hybrid Processes, manage stakeholder expectations.

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for

• Excellent collaboration & communication skills, team building and coaching skills – leading as well as ability to roll up sleeves and get into the details when necessary.
• Excellent understanding of Requirements Gathering; Epics, Features, Stories. Independently write requirements from brainstorming sessions
• Strong analytical skills, including the ability to coordinate analytics team for product reporting.
• Ability to lead cross-functional teams, set roadmaps, work on team building and hiring the right skills.
• Demonstrated successful experience in managing aggressive timelines and leading teams
• Good problem-solving skills with tenacious follow up on outstanding issues
• Experience with Customer Journeys, Market Research, MVP Approaches
• Basic understanding of technical concepts like APIs, Open Source, CMS, App Stores

What You Bring

• Bachelor’s degree in marketing, business, economics, or any related field
• 5-6 years of relevant experience with Product Management principles, Agile and Waterfall models.
• Experience navigating complex organizations
• Experience analyzing complex problems and opportunities
• 6+ years of experience with product management skills such as roadmaps, driving deliverables, partnering with Key Stakeholders, strong technical knowledge of products and systems.
• 3+ years of digital or operational experience within the healthcare, pharmacy, or ecommerce industry.
• Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).

#LI-Remote

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Time Type

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).