Requisition ID: 187490

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As the Senior Manager of Learning & Development, you will lead the development and execution of learning strategies, plans and initiatives for various Global Tangerine Operations frontline teams, ensuring alignment between the business and learning strategies. You will be responsible for consulting with and advising business leaders on learning-related topics, opportunities, strategies, etc. You will work closely with Tangerine Operations leadership teams (primarily VP and below) to identify and implement solutions that meet the development needs of the business.

Is this role right for you? In this role, you will:

• Lead and drive a Client-focused culture throughout their team to deepen Client relationships and leverage broader Bank relationships, systems and knowledge.
• Participate and represent learning in business plan development and ongoing business meetings / decisions with Operations leaders. Identify the right learning strategy and solutions to meet business objectives and provide strategic direction for the business.
• Own the front line (Contact Centre and Fraud Operations) learning strategy for Operations and provides strategic insights and solutions to leaders on learning priorities and needs.
• Deliver input and feedback on program design to Business leaders and provide recommendations on program execution.
• Work with operational and business leaders to understand and develop a roadmap to meet contact center and Fraud Operations training development and delivery needs.
• Ensure standardized design and delivery execution standards & processes across team.
• Accountable for the successful deployment of learning programs: Advocate, champion and lead the development and maintenance of modern and comprehensive online learning modules, in person training, and virtual instructor-led courses including related materials, technology, and engagement techniques with the aim of leading a function that is agile, scalable, flexible, efficient, and effective
• Drive cross training for other areas of the Bank to gain efficiencies in supporting the business
• Proactively develop and utilize qualitative and quantitative metrics to assess program delivery quality; ensure continuous improvement, maintenance, and adjustment in program delivery approaches accordingly in order to maintain pace with business objectives

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Post-secondary Degree in Human Resources or Business, or related field
• Certificate or designation in adult learning
• 5+ years of experience in learning and development
• 5+ years of people management/leadership experience
• Significant or relevant experience in developing and executing learning strategies and solutions in a large complex corporate environment
• Strong communications skills (verbal and written) and interpersonal skills.
• Ability to deal effectively with all levels of the organization
• Strong ability to strategically influence and persuade leaders.
• Strong ability to effectively perform in a complex, high change environment while being a positive leader and champion for the Learning & Development team

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto || Canada : New Brunswick : Moncton || Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.