Employer Industry: Educational Publishing

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible remote work arrangement
- Commitment to continual learning and internal mobility
- Comprehensive benefits package provided
- Competitive compensation with fair and transparent pay practices

What to Expect (Job Responsibilities):
- Collaborate with cross-functional stakeholders to gather qualitative research insights for customer persona development and journey mapping
- Lead initiatives related to Voice of the Customer (VoC) and manage action-planning based on strategic insights
- Ensure customer feedback is integrated into the product development lifecycle alongside UX researchers and product managers
- Support product marketing by mapping the customer lifecycle through qualitative and quantitative research
- Conduct qualitative research and collaborate with Insights colleagues on research design and analysis

What is Required (Qualifications):
- Bachelor's degree or equivalent experience
- Demonstrated experience in customer-facing roles that meet customer needs
- Strong understanding of qualitative and quantitative research methodologies
- Experience managing complex projects across functional areas
- Working knowledge of tools for insights development such as MarTech tools, project management tools, and research tools

How to Stand Out (Preferred Qualifications):
- Experience in academic/scientific publishing
- Strong written and interpersonal skills with the ability to inform and persuade
- Familiarity with human-centered design methods

#EducationalPublishing #CustomerExperience #RemoteWork #CareerGrowth #ResearchInsights

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