Convive Brands is a New York-based hospitality group that builds and operates high-quality restaurant brands. Convive operates 60+ restaurants nationwide across three concepts: Le Pain Quotidien, Little Beet, and Little Beet Table. As a patient, long-term investor-operator, it aims to build significant enterprise value through both organic growth and acquisition.

With a focus on building a company rooted in long-term success in an ever-changing and hyper-competitive industry, we are growing our team with excitement about the future and grounded in how to get there. Challenges and opportunities exist at every level, alongside truly incredible upside. Convive employees embody confidence in navigating change, building and leading growing teams, and supporting strategic execution in the hospitality space.

Job Description:

As the Senior Manager of IT Systems, you will be responsible for overseeing the day-to-day operations, maintenance, security and optimization of our IT systems. Working closely with the SVP of Information Technology, you will contribute to the strategic vision for IT infrastructure and lead a team of skilled professionals to ensure the continuous improvement of security compliance initiatives, including network security and PCI compliance

Responsibilities

Lead, mentor and develop a team of IT professionals, fostering a high performing culture of accountability and professional growth.
In collaboration with the SVP of Information Technology, develop and drive the long-term IT systems strategy, evaluate and recommend new technologies and solutions to enhance system capabilities and ensure alignment with organizational goals and business growth initiatives.
Oversee the IT & Systems budget, focusing on optimizing investments in technology, security and infrastructure
Stay ahead of industry trends and recommend emerging technologies that can enhance business performance
Implement and maintain systems monitoring tools to proactively identify and address potential issues
Oversee the daily operations and security of the company's IT systems, ensuring high availability, performance, security and compliance
Partner with the internal network and security team member and vendors to implement and enforce PCI and cybersecurity best practices
Manage the incident response plan and lead the incident response process in responding to breaches or cyber threats.
Ensure disaster recovery and business continuity plans are in place and tested regularly.
Manage the IT support team, ensuring timely and effective support to stores across all brands and locations.
Collaborate with cross-functional teams and identify technology needs and implement solutions that enhance business operations
Implement and continuously improve IT support processes, including ticketing systems, escalation procedures, and service level agreements (SLAs).
Ensure the IT team is equipped to handle technical issues related to hardware, software, network connectivity, and other IT-related systems
Subject matter expert for POS platform, online ordering, digital signage, digital commerce, 3rd party marketplace/delivery platforms
Manage and optimize digital customer-facing systems, including mobile apps, digital signage, websites, online ordering platforms, 3rd party marketplace/delivery platforms and reservation systems.
Participate as part of the IT Support team and evening/weekend on-call rotation to provide support for critical system incidents
Collaborate with Brand and Ops teams to implement and optimize digital loyalty programs, guest feedback systems, and promotional tools, offers, and other customer-facing content across platforms.
Partners with functional departments on menu evolution, guest engagement initiatives. Project manages all technical aspects of menu, app, digital commerce related initiatives
Oversee the installation, configuration, and maintenance of POS systems across all stores
Ensure that POS systems are integrated with inventory management, customer relationship management (CRM) tools, and financial reporting systems
Provide support for any POS-related issues, working closely with vendors to resolve hardware or software problems promptly
Responsible for technical product roadmap of POS, online ordering and digital commerce platforms
Responsible for planning and managing hardware refresh initiatives including but not limited to POS, digital commerce, digital signage
Ensure adherence to industry regulations and best practices
Manage relationships with technology vendors, overseeing contracts, and ensuring service level agreements are met
Evaluate and recommend new technologies and solutions to enhance system capabilities

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field
Proven success in managing, developing, and scaling IT teams
Proven experience in a leadership role within IT operations, with a focus on systems management
Deep understanding of how IT infrastructure impacts revenue, operations, and competitive positioning
Excellent leadership and communication skills
Experience in managing and optimizing systems in a secure and compliant manner
Experience in budget oversight, contract negotiations, and vendor relationship management
Ability to drive change in a dynamic, fast-paced environment while maintaining stability of IT Operations
Ability to collaborate effectively with cross-functional teams
Collaborate with Brand and Ops teams to implement and optimize digital loyalty programs, guest feedback systems, and promotional tools, offers, and other customer-facing content across platforms.
Partners with functional departments on menu evolution, guest engagement initiatives. Project manages all technical aspects of menu, app, digital commerce related initiatives
Oversee the installation, configuration, and maintenance of POS systems across all stores
Ensure that POS systems are integrated with inventory management, customer relationship management (CRM) tools, and financial reporting systems
Provide support for any POS-related issues, working closely with vendors to resolve hardware or software problems promptly
Responsible for technical product roadmap of POS, online ordering and digital commerce platforms
Responsible for planning and managing hardware refresh initiatives including but not limited to POS, digital commerce, digital signage
Ensure adherence to industry regulations and best practices
Manage relationships with technology vendors, overseeing contracts, and ensuring service level agreements are met
Evaluate and recommend new technologies and solutions to enhance system capabilities
2-3 years of experience managing and maintaining Toast POS strongly preferred
ITIL Foundation Certification, CompTIA A+ or Network+ certifications a plus

Benefits

Enrollment in Company-contributed health care plan
Managed time off
401k with up to 4% match after ninety (90) days of employment
Life insurance coverage fully paid by the Company
Quarterly gift card able to be used at any of our brands
Monthly $127 transit stipend
Pre-tax commuter benefits
Company-contributed legal insurance coverage
Monthly cell phone reimbursement of $35
Company-contributed pet insurance
Team member discounts at all our brands

The annualized salary range for this position (plus a bonus) is: $110,000 - $120,000

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.

Senior Manager of IT Business Systems

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