Senior Operations Manager (Corporate Services)

Location: Norwich, Bristol, Sheffield, and York

Salary: Circa £75k

Closing date for applications is 12th April 2024

We have an exciting opportunity for a Senior Operations Manager to join our Corporate Services & Resilience Team. As the Senior Operations Manager you will be responsible for the delivery of Corporate Services managing third party contracts to deliver building services across the UK and Ireland, including Facilities Management and Business Services in accordance with the Corporate Services standard, which you will be responsible to develop and implement to govern service standards across Aviva group.

Supporting and influencing internal, external stakeholders and other source markets in the delivery of Corporate Services, Operational energy consumption reduction and the Waste reduction strategy across Aviva and subsidiaries.

A bit about the job:

As the Senior Operations Manager you will be responsible for the following:

• Design, deliver and maintain supplier relationships through outsourcing contracts that: deliver every day without fail, minimising instances of outages and disruption so that our colleagues can focus upon the customer

• Appropriately performance manage strategic service contracts in accordance with contractual SLA’s and KPI’s

• Manage stakeholder relationships across the business, including wider CIO, HR, Group Property, Legal and Procurement, Build strong relationships with Subsidiary counterparts to imbed the Corporate Services standard

• Mechanical & Electrical lifecycle planning to ensure that there is a comprehensive 5-year asset replacement and building investment plan across the portfolio. Working closely with Group Property to ensure that the planning aligns to the property strategy and Aviva’s net zero aspirations.

• Develop the CS&R ( Corporate Services & Resilience) Colleague services strategy to flex and evolve to meet colleague and business demands, including the embracing of smart working and the fluid property strategy.

Skills and experience we’re looking for:

• Proven track record of strong commercial management

• Strong risk awareness and governance compliance awareness

• Experience of managing strategic relationships/contracts with strong influencing and negotiation skills

• Innovative management – continuously seeking better ways that adds value to colleagues and customers

• Appropriate FM (Facilities Management) Operations and/or contract, commercial management experience

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary – Circa £75k depending on location, skills, experience, and qualifications)

• Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Immy Sahota a call on 07721178289 or send an email to immy.sahota@aviva.com.