NHS
Senior Patient Services Team Lead
This job is now closed
Job Description
- Req#: A3007-25-0069?language=en&page=215&sort=publicationDateDesc
- Lead, mentor, and support a team of patient services representatives covering prescription processing, referrals, Quality and Outcomes framework administration, processing clinical correspondence and Non-NHS work.
- Ensure exceptional service delivery at all patient touchpoints
- Monitor performance metrics and implement improvements
- Handle escalated patient concerns with professionalism and care
- Collaborate with clinical and administrative teams to streamline processes
- Work closely with the Reception Manager to ensure effective communication and co-operation across the teams
- Contribute to training and onboarding of new staff
- Conduct appraisals and reviews and follow up on any performance concerns in line with practice processes.
- A supportive and collaborative team culture
- Opportunity to shape the future of patient care delivery
- Competitive salary and benefits package
- Career growth and development opportunities
- Ready to lead with empathy and excellence.
- Customer Service Skills
- Experience of working in a busy & multi-functional team
- Minimum of 1 years experience working in Primary Care
- Demonstrable Experience of people management
- Using System One (Clinical database)
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
- Customer Service qualification
- Customer Service Skills
- Experience of working in a busy & multi-functional team
- Minimum of 1 years experience working in Primary Care
- Demonstrable Experience of people management
- Using System One (Clinical database)
- A minimum of three years experience in a customer facing environment
- Experience of handling confidential information and data.
- Good standard of education
- Customer Service qualification
Job summary
Are you a compassionate leader with a passion for healthcare and patient experience? Were looking for a Senior Patient Services Team Lead to join our dynamic team and make a meaningful impact on the lives of our patients every day.
Main duties of the job
Key Responsibilities
About us
What We're Looking For
We are looking for someone with proven leadership experience in healthcare administration or patient services. You will have strong interpersonal and communication skills with a solution-focused mindset with excellent organisational abilities. You will have the ability to thrive in a fast-paced, patient-centred environment.
Why Join Us ...
Apply today and be part of something meaningful!
Part time hours considered.
Interviews to be held week commencing 12 May 2025
Date posted
16 April 2025
Pay scheme
Other
Salary
£27,850.03 to £31,192.03 a year
Contract
Permanent
Working pattern
Full-time
Reference number
A3007-25-0069
Job locations
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Job descriptionJob description
Job responsibilities
The Patient Services Team Lead is responsible for overseeing the daily operations of the patient services team, ensuring high-quality customer service, and optimising patient experience. This role involves supervising non-clinical functions of clinical correspondence, referrals, prescriptions, non-NHS work and QOF. The Patient Services Team Lead collaborates with the wider surgery team to maintain efficient workflows and ensure adequate staffing levels.
Job responsibilities
The Patient Services Team Lead is responsible for overseeing the daily operations of the patient services team, ensuring high-quality customer service, and optimising patient experience. This role involves supervising non-clinical functions of clinical correspondence, referrals, prescriptions, non-NHS work and QOF. The Patient Services Team Lead collaborates with the wider surgery team to maintain efficient workflows and ensure adequate staffing levels.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lakeside Healthcare Group
Address
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
Employer details
Employer name
Lakeside Healthcare Group
Address
Cottingham Road
Corby
Northamptonshire
NN17 2UR
Employer's website
https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.