Senior Policy Advisor
Policy & Delivery Branch
Fair Trading NSW, Department of Customer Service

We are looking for a driven and passionate person wanting to work on policy and law reform across a diverse range of consumer protection and important industry regulation frameworks.

If you have an interest in public policy and want to make a real difference by working on issues that will help improve people’s lives and help businesses in NSW, please come and join us!

This senior policy role will lead policy teams to deliver policy reforms. While administrative and customer service experience is useful, this role requires policy experience or experience in areas with transferable skills such as:

• behavioural science
• social research
• economic analysis
• operational roles in a regulatory environment
  law
• economic analysis
• government / industry liaison

Details are as follows:

• Salary: Clerk Grade 9/10 - The package includes base salary $ 120,859 - $ 133,183, plus employer's contribution to superannuation and annual leave loading
• Duration : Full time Ongoing (permanent)
• Location: Hybrid opportunity, located in Parramatta, Haymarket, or Gosford (will generally be expected to come into the office once a week as a minimum, which is subject to change based on team needs or broader divisional and Departmental flexible work policies)

About Policy & Delivery Branch

We are a strategic policy hub responsible for delivering law reform and strategic policy across the broad range of legislative areas covered by NSW Fair Trading at both State and National level.

Our Branch tackles complex challenges facing all citizens and businesses across NSW, such as:

• Ensuring consumer protection laws deal effectively with emerging industries and technologies.
• Maximising the potential of using technology to make it easier for people to do business and access services, and for government agencies and communities to interact.
• Boosting economic growth by helping consumers to enforce their rights and improving consumer confidence in the goods and services they use every day.
• Balancing the benefits of new ways of doing business, such as short-term rentals, with fair housing supply levels.
• Keeping pace with shifts in how people live, when over 50% of people in greater Sydney will be living in apartments and more and more people renting and for longer.
• Ensuring the regulation of the housing sector is fit for purpose, particularly for vulnerable cohorts of the population that live in specific types of homes such as retirement villages, residential land lease communities and boarding houses.

Our aim is to improve customer experiences, help the vulnerable, lead change, simplify services, and make a difference in the lives of the people of NSW.

About the role - Senior Policy Officer

The role of Senior Policy Officer sits within various policy portfolio teams within the Policy and Delivery branch of Fair Trading NSW.

Let’s talk about you! To be considered for this role, we are looking for:

• Previous experience in a senior policy role and/or providing direction and guidance within teams in developing and delivering policy projects.
• Experience in policy development, legislative processes, analysis, stakeholder engagement, review and implementation.
• Strong project management skills and exceptional oral and written communication skills
• Ability and/or experience in writing briefing notes, discussion papers and having input into the development of submissions to the Minister and Cabinet
• Ability to work in a high-volume environment.
• Sound understanding of government policy and processes.
• Confidence in escalating issues where appropriate and participate in team discussions to share information and respond to enquiries.

If this sounds appealing to you, we welcome your application!

To Apply :

Provide a cover letter (max 2 pages) and resume (max 4 pages) that details your experience and how you meet the capabilities of the role.

Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 22 March 2024 @ 9.59 am (AEDT)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.

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