Ministry of Social Development
Senior Process Analyst, Te Pae Tawhiti, Wellington
7 days agoWhat's your preference?
Job Description
- Req#: 46242
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.Senior Process Analyst, Te Pae Tawhiti, Wellington
• Two positions available
• Fixed Term / Secondment – 12 months
• National Office, Wellington
Te Pae Tawhiti – Our Future is about MSD’s future role and how we can make a bigger and better difference for New Zealanders.
Te Pae Tawhiti Programme is a once in a generation, multi-year transformation, which aims to ensure MSD has the capability to serve New Zealanders now and for decades to come.
Service Experience is the key implementation arm of this transformation. Through Service Experience we will implement the technology, processes and tools needed to land both our Future Service Model and Client Engagement Practice, while also transforming the way the Ministry delivers its core products and services for clients, staff, and partners.Service Experience is a large and complex programme of work. We are in the process of starting to build our new systems, with an initial focus on enabling a digital employment service. The Senior Process Analyst will work alongside the Process Lead and Process Analysts. You will be focused on designing end to end processes that align with our future state operating model, ensuring processes are cohesive across all business levels, bring a business wide view of how processes interact, ensuring the design supports both user experience and operational efficiency, and supporting junior team members with capability uplift in process design.
You’ll need to understand how processes will flow through and be enabled technology, and the importance of producing outputs that are directly usable for configuration, integration, and workflow build.
You will need:
We are looking for Senior Process Analysts with experience in developing end-to-end future state process maps within large scale programmes in the public sector.
You’ll need the ability to see the big picture while also being comfortable diving into the detail. You’ll have strong relationship building skills, and be comfortable working in fast paced environments.
In Service Experience, we’ll be delivering significant technology, process, and people change. You’ll bring a collaborative approach to ensure dependencies and connections with other workstreams are understood and managed effectively.
This is a once in a generation opportunity to change the way we deliver our services, and to have a significant impact on the lives of New Zealanders.
You will be instrumental in developing and implementing a new service experience for MSD.
We are looking for candidates who will bring:
Proven leadership experience in business process management.
• Strong business process management skills, including workshop facilitation, process design, and process mapping
• Strong understanding of industry-standard process mapping notation (preferably BPMN 2.0)
• Understanding of business rules and their traceability and connection to business processes
• Excellent relationship management skills with a demonstrated ability to collaborate across diverse teams
• Strong written and verbal communication skills
• Analytical ability to optimise processes and apply customer experience principles
• Proven experience in process analysis, training, and documentation
• Experience with Visio and other process tools is advantageous but not essential
Position Description
Salary range: $102,533.00 - $124,402.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 30 April 2025
Apply early – we may interview suitable candidates prior to the closing date.
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
About the company
MSD is the largest public service department employing public servants in over 200 locations around New Zealand.