Primary Responsibilities

At F5 Global Services (GS), we’ve launched a Center of Excellence program to produce repeatable, scalable, cost-effective, and objectively excellent processes for the creation, implementation, and management of Support and Services Offers for all products! We're looking for an strategic, data driven, analytical and creative individual who enjoys, creating innovative offerings, improving processes with value driven measurements, can establish and maintain inter-organizational relationships, to drive delivery of enterprise solutions.

The GS Center of Excellence Senior Technical Program Manager is responsible for establishing, maintaining, and improving the working relationship between the Global Services organization and our Product Organization. The role serves as a strategic advisor to global services teams (support, professional services, education services, customer success) acts as a two-way subject matter expert between Global Services and our Product Organization. The role will be the primary point of contact by partnering with Global Services on Release Readiness projects, drive inter-organizational strategic projects which range from business model changes, process improvements, requirements definition, and new service offering development and will be responsible for managing implementations.

The role of the Senior Technical Program Manager involves eliciting, analyzing, and documenting Services requirements and effectively communicating them to stakeholders along with their recommendations. This role acts as a trusted advisor to the business and is responsible for managing requirement changes to ensure that deliver solution add maximum value and met success measures. To accomplish this, they conduct interviews, industry research and perform competitive analysis, facilitate workshops, and collaborate with Service delivery teams and Product Management to deliver valuable customer offerings. Senior Technical Program Manager deeply understand the industry and how to establish future-state processes based on data, and leverage systems and automation. They must be able to develop business cases based on data that outline the consequences of making a business change to address a specific need. They are skilled at developing metrics and leveraging analytics tools to assess and validate if a solution will fulfill requirements and deliver the stated business benefits.

General Responsibilities

• Act as a trusted advisor to the business making strategic recommendations using data modeling to explain short term and long term impacts

• Design, build and maintain the project plan, including scope, schedule, budget, dependency, and risk management

• Ability to identify or establish data points to deliver measurements that ensure intended outcomes of projects/programs are achieved

• Advocate for supportability, quality, and customer experience throughout product planning and development

• Manage the gathering of project requirements and project scope in a holistic manner across multiple teams and business functions

• Monitor progress in execution and design a recovery strategy if the project deviates from the baseline plan

• Assemble and publish effective status reports to serve a variety of audiences from project team members to executives

• Design and deliver executive-level presentations to support the governance process for Product Lifecycle Management (PLM)

• Conduct retrospectives during and at the end of projects to support process, policy, and tool-set improvements

• Collaborate with peers, managers, and team members across the organization to solve problems, drive continuous improvement, and coordinate actions

• Ability to understand desired business functionality and translate into documented application requirements

• Ability to create compelling business cases with accurate cost and effort estimations

• Advanced knowledge of business analysis best practices including documentation requirements for large bodies of work

• Perform other related duties as assigned

Responsibilities to Global Services

• Global Services to Product Group operational efficiency

• Subject Matter Expert on assigned Product Group(s)

• Align and coordinate communications and execution across Global Services workstreams

• Advocate for Global Services functional and non-functional requirements

• Coordinate development and implementation of new Support and Services Offers

• Partner with Global Services workstreams to establish success metrics

• Synthesize objectives into strategies and execution plans

• Execute Release Readiness projects for assigned Product Group(s)

• Identify potential risks or issues and work with workstream leads to build and implement mitigation and resolution plans

• Represent Global Services in cross-functional meetings

• Report out on Global Services product lifecycle stage-gate readiness

Knowledge, skills, and abilities

• Ability to communicate effectively across written, verbal, and presentation formats to a variety of audiences from project team members to Executives

• Ability to develop a project schedule using work-breakdown techniques that lead to a defined critical path

• Ability to use either Waterfall and Agile methods to manage projects which may comprise both software and hardware

• Ability to design and document a project charter that includes scope, schedule, budget, and risk management plan

• Able to apply critical thinking techniques to analyze problems, develop solutions, build resource forecasts or manage risk

• Ability to understand desired business functionality and translate into documented application requirements

• Ability to create compelling business cases with accurate cost and effort estimates

• Advanced knowledge of business analysis best practices including documentation requirements for large bodies of work

• Ability to lead through influence to drive both the team and program forward

• Ability to manage and facilitate team meetings and initiatives to effectively develop plans and achieve goals

• Desired: Strong working knowledge of software companies and the interplay between Marketing, Product Development, Manufacturing, Customer Support, Sales and Professional Services

• Expertise in the use of standard tools for project and portfolio management such as MS Project/MS Project Server

• Strong team orientation with the ability to listen, organize, and champion key initiatives and projects

• Flexible, self-motivated, a standout teammate, and able to work independently and lead others on projects

• Excellent communication skills with a demonstrated history of clean, concise written and verbal updates

• Willing to travel up to 20% of the time

Qualifications

• Typically requires a minimum of 15 years related experience or a Bachelor's degree; or ten years and a Master's degree; or equivalent work experience

• Preferred PMP certification with accompanying experience managing projects to a successful conclusion

• 10+ year experience in business intelligence or as a data analyst

• 7+ years of direct or related experience in program management

• Experience working with a geo-dispersed team and building service offerings

• 4+ years experience conducting competitive analysis and performing industry research

Our Values

At F5, we live and breathe our core values, Excellence, Integrity, Collaboration, Customer Dedication, Profitable Growth, Innovation, Employee Success, and Diversity. We help each other achieve our goals, value the diversity of ideas different backgrounds can bring, emphasize teamwork over rock-stars, work hard and most of all have fun.

We offer work/life integration programs like Freedom to Flex, dynamic employee inclusion groups, paid maternity/paternity leave, tuition assistance for professional development, a comprehensive mentoring program, rewards/recognition, and so much more. At F5, we truly do help each other thrive and it shows: F5 has been named one of the “World’s Most Admired Companies” by Fortune magazine for the past two years.

And this dedication to living our culture doesn’t just exist within our offices; it extends into our communities through Global Good initiatives such as employee matching, volunteer opportunities, and the F5 Foundation. Our employees are passionate about making a difference in the world.

This is a once-in-a-lifetime opportunity to become part of a company that’s on the forefront of transformation. And because we know that a more diverse F5 is a more powerful F5, we’re looking for smart, passionate, determined individuals to join us. If you make thoughtful decisions quickly, obsess over your customers’ needs, take ownership of your work (the mistakes as well as the successes), and embrace different perspectives by putting the human first, then we want to talk to you.