The Role

We are looking for a Senior Product Manager to work with our Mobile SDK team.
This team builds iOS and Android SDKs, which our partner-integrators use to bring the Glia customer service experience into mobile banking apps for hundreds of financial institutions worldwide.

What you’ll do

A Product Manager’s job at Glia is to understand the needs and expectations of our partners and our customers, and to articulate them in product documents (visions, projects, specifications) so we can take action. For the mobile SDK, this sometimes means seeking the best user experience for mobile banking customers. Other times it’s most important to accelerate our partners’ ability to incorporate Glia into their own software, or to facilitate customization of the Glia experience to match their brands. You will be responsible for achieving a deep understanding of your customers, of our business goals, and of the product, and bringing that clarity to your engineering team so they have the best chance of building a successful product.

Your primary consumers will be integrators i.e. partners of Glia who incorporate our mobile SDKs into their own mobile banking apps to provide satisfying, modern, digital-first customer service experiences. You’ll need to work closely with our partnerships team and with leadership to manage these relationships and support a good long-term outcome with a product roadmap that aligns incentives inside and outside the company.

Lastly, but not least: Trust is a core value driver for Glia’s business. While driving value to the customer via the mobile experience, it will be important to work with your engineering team to manage quality and sustainable development practices in balance with forward motion. Our company is ambitious: we need to be able to move both today and in the future.

Requirements

• 4+ years of product management, culminating at the level of a Senior (or Staff) PM.
• 2+ years of experience managing SDK products or widgets, where the immediate consumer is a developer who embeds your product in theirs.
• Experience managing mobile products i.e. familiarity with the realities of iOS and Android as release platforms
• A track record of proactive product management: seeking, articulating, and evangelizing ideas based on your contact with the market, with customers, and with internal stakeholders.
• Ability to communicate your ideas and your arguments clearly, both verbally and in writing, in English.
• A firm understanding of the software development life cycle.

We’re especially interested in candidates with:

• Experience working through partners in a B2B2B setting.
• Experience in small-to-medium companies with high ambitions.
• A deep technical background — as a developer, perhaps — that informs your approach to product management