Job Description

As a Senior Systems Analyst, you will work with Balsam’s Operations Team, Customer Service Team, Product Management Team, and Technical Development Team. You will maintain and enhance the order management system (OMS), customer service management system (CSMS) and ancillary systems integrated with the OMS and CSMS. You will work with product managers to distill business requirements into technical requirements. You will create technical design documents based on those requirements and implement solutions. You will work with software engineers when custom development is necessary. We are looking for someone who has OMS and CSMS experience and understands the functional aspects of order lifecycle, inventory management, fulfillment optimization, customer service, etc.

This full-time position reports to the Manager of Systems Analysis and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in the Boise office.

What you’ll do:

• Design, develop, deploy, and maintain innovative solutions using order management system and its integrations with the eCommerce engine, warehouse management system (WMS), call center systems, and external systems/partners
• Understand business opportunity and analyze business requirements
• Design solutions that comply with technology architecture guidelines and prepare technical design documents
• Ensure that the solution adheres to specifications and addresses business needs
• Implement the solution with the help of software engineers when needed
• Test the system and coordinate during integration test and user acceptance test cycles
• Coordinate the implementation of the new solution, change management and end user training
• Research and implement new system functionality and standard business processes to improve efficiency
• Work with third party service providers on integrations between their systems and Balsam’s systems
• Act as a technology subject matter expert and point of contact for business and product management teams
• Participate in sprint planning process and prepare estimates
• Research issues/tickets reported by operations and customer service teams and provide solution within SLA
• Provide administrative support for OMS platform, including managing user access, permission adjustments, page layouts, and other configurable system settings

What you bring to the table:

• Bachelor’s degree in management information systems (MIS), Computer Science or related field
• 5+ years of systems analyst experience in order management or supply chain management
• Experience with IBM Sterling OMS is mandatory
• Knowledge of other order management systems, such as Manhattan, Oracle, Magento, NetSuite, etc., supply chain technologies including Warehouse Management System (WMS), Transportation Management System (TMS), or any Enterprise Resource Planning Systems (ERP) is highly desired. Experience with EDI as well as customer service platforms such as Gladly and IBM Sterling Call Center, or similar systems, as well as knowledge of customer service technologies such as chat bot, call routing, queue management, etc. is also desirable.
• Working knowledge of retail distribution center operations/processes, including receiving, picking/packing, cycle counts, inventory accuracy, and distribution center applications is an added advantage
• Experience in leading cross functional teams for problem solving, design discussions etc.
• Strong experience of documenting technical design
• Excellent analytical skills with experience of using data to answer questions and solve problems
• Experience with agile methodology and tools like JIRA, Confluence etc.
• Effective communication skills to work with both business and technical team members from entry level to executive level
• Ability to think outside-the-box and provide creative solutions
• Self-motivation and a strong sense of ownership, accountability, and focus

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume.

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines - and most recently, Windsor, Canada!

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes

• Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

• Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
• Up to $2,000 annual funding toward HSA accounts
• Medical, transit, dependent care FSA
• Infertility coverage offered on all medical plans
• Generous parental leave program and flexible return options
• Company-paid life and AD&D insurance
• Company-paid short and long-term disability insurance
• 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
• Employee Assistance Program (EAP) and other mental health and wellness perks
• Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
• Paid 5-week sabbatical leave after 10 years of employment
• Annual continuous learning benefit up to $1,000 per person, per fiscal year
• Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
• Generous team member merchandise discount
• Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

#LI-Hybrid

Additional Information

All your information will be kept confidential according to EEO guidelines.