We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.

The Senior Program Account Manager (Sr. PAM) is a strategic and results-driven professional responsible for overseeing a portfolio of high-profile client accounts. This role requires a balance of client relationship management, project execution, and team leadership to ensure that each program is delivered on time, within budget, and aligned with client expectations. The Senior PAM will collaborate closely with sales, operations, and creative teams to execute innovative programs and drive business growth.

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for senior-level client stakeholders, building and maintaining strong relationships.
• Understand client business goals and objectives, ensuring that HALO’s solutions are tailored to meet their needs.
• Actively identify opportunities for account growth and provide strategic recommendations to AEs and clients.

Program Leadership:

• Oversee the end-to-end execution of complex promotional programs, including strategy development, production, fulfillment, and post-program analysis.
• Ensure seamless program delivery by managing timelines, budgets, resources, and cross-functional team coordination.
• Monitor program performance, providing regular reports and updates to clients and internal teams.

Team Leadership and Mentorship:

• Mentor Program Account Managers and/or Program Account Coordinators, providing guidance on best practices, program execution, and client management.
• Foster a collaborative environment that encourages professional growth, skill development, and knowledge sharing.
• Support the team with problem-solving and strategic decision-making, especially for high-stakes or complex programs.

Business Growth and Strategy:

• Collaborate with the sales team to help secure additional business and build long-term relationships.
• Contribute to the development of account strategies, ensuring alignment with the broader organizational goals and objectives.

Operational Excellence:

• Develop and maintain efficient processes for program execution, ensuring that all internal stakeholders are aligned and informed.
• Identify and implement process improvements that enhance team efficiency, client satisfaction, and profitability.