End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Propositions Manager

SALARY: £73,000 - £102,000 (dependent on location and experience)

LOCATIONS: Leeds / Bristol / Halifax / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

Across the Customer Propositions team, we have four fantastic opportunities to drive our customer agenda. We’re on the lookout for customer obsessed and delivery driven leaders of a squad who design, deliver, and run propositions… collaborators who seek to solve for key customer ‘jobs to be done’ whilst achieving commercial objectives for the group.

We’re heavily investing in our Customer Propositions team, who will design how we show up in market, offer our best to customers, and deliver valuable experiences which people use, love, and want more of. We have four customer propositions teams spanning across 1) Behaviour, Value, Rewards and Loyalty 2) Life-Events 3) Ecosystems and 4) Beyond Financial Services.

We're more than a bank, we'll redefine our relationships with our customers and help them lead better lives. Help us find opportunities to meet those unmet needs and build innovative propositions. We need to innovate and explore new ways of delighting customers - the obvious has been done. If you can find the hidden insight, the opportunities hiding under our noses, the counterintuitive value - come join us. We'll not restrict ourselves to those from the Financial Services sector - we want those comfortable to fail fast, open to learn, and willing to shape the future of banking.

At Lloyds Banking Group, culture is key. So we want someone who is open, collaborative, and understands the org chart is not the be all and end all. We’re after someone who has enough drive to make a difference, enough insight to influence, and enough smiles to bring people with them and have fun on the way. Are you a natural connector, a real team player, a person who unblocks blockers getting in the way of great customer experiences? Do you want to work with people that are diverse, driven, and different? If the answer is ‘yes’, you might be who we’re looking for.

The Role:

In this role you'll lead a squad within one of the Customer Propositions teams charged with designing, delivering, and running a customer proposition. You’ll lead ongoing value creation for customers through driving an incremental value release roadmap. You’ll work with teams across the organisation, both platform and non-platform, to deliver collaboratively through an agile operating model.

• Oversight of a dynamic customer proposition which solves for prioritised customer ‘jobs to be done’ and unmet needs

• Leads on proposition and service design to solve for functional, societal, and emotional customer jobs whilst delivering commercial value for the Group

• Owns a full suite of experiments to validate proposition hypotheses, providing fast learning, shaping design, and enabling delivery at pace

• Accountable for proposition delivery and relationship lead for all partners across platforms, non-platform teams and Fintech support

• Leads an agile operating model to deliver the service and proposition design objectives through Group (and external) partnerships

• Ownership of the value-release roadmap for customers aligned to the proposition delivery catering for customer needs, outcomes, and experiences

• Lead for propositional performance against direct and indirect measures which contribute to customer and commercial performance outcomes

• Leads the enduring management of propositions ensuring ongoing maintenance, continuous optimisation and delivering enhancements as necessary

What You’ll Need

• Proposition Design – experience and good knowledge across propositions, products, channel distribution and marketing to design and deliver market-leading propositions which solve for unmet customer needs

• Delivery – strong change leader connecting numerous teams both in and outside of the organisation to deliver large-scale, complex value releases to our customers through agile management

• Performance – strong experience in driving teams to deliver a continuous and incremental value release roadmap alongside the maintenance, optimisation, and enhancement of propositions on an enduring basis

• Expert Prioritisation – capable of responding to competing priorities, challenges, and conflicts to continuously re-adjust plans, focus areas and resourcing requirements

• Leadership – people-first leader who supports the development of small but specialist resource to design, deliver and run propositions to achieve commercial and customer objectives coaching in complex and scaled agile practices

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.