CVS Health

Senior Quality Specialist - Debt Management

5 days ago

Pay$18.50 - $35.29 / hour
LocationFranklin/Tennessee
Employment typeFull-Time

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  • Job Description

      Req#: R0552241
      Employer Industry: Healthcare Solutions

      Why consider this job opportunity:
      - Salary up to $35.29 per hour
      - Eligible for a CVS Health bonus, commission, or short-term incentive program
      - Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and stock purchase plans
      - Access to no-cost wellness programs, confidential counseling, and financial coaching
      - Opportunities for career advancement and growth within the organization
      - Supportive work environment that values diversity and inclusion

      What to Expect (Job Responsibilities):
      - Act as an advocate and subject matter expert by serving as a quality champion
      - Measure and monitor the quality and effectiveness of work processes impacting agent satisfaction and operational efficiency
      - Manage and track outstanding agent debts, ensuring timely payments and accurate records
      - Execute routine and non-routine business support tasks in the Debt Management/Commissions Operations teams
      - Consult cross-functionally with other departments to influence and promote change in service delivery

      What is Required (Qualifications):
      - Minimum of 1 year of data entry experience
      - 2 years of experience with Microsoft Excel, including V-lookups and running reports
      - Ability to read and comprehend simple instructions and correspondence
      - Strong communication skills for presenting information in one-on-one and small group situations
      - Knowledge of Business Blocks and CPR+

      How to Stand Out (Preferred Qualifications):
      - SQL experience is a plus
      - Associate's degree in a related field or equivalent experience

      #HealthcareSolutions #CareerGrowth #CompetitivePay #ComprehensiveBenefits #DataEntry

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.